Sales Support Specialist
Pay range: $19.58 - $20.98 per hour
Shift: Monday-Friday 8:00am - 5:00pm
Unlock your potential as a Technical Sales Support Specialist - make an impact by providing top-notch support to our customers and driving business success!
Emerald Resource Group is currently assisting a top employer recruit for a sales support specialist in Hudson, OH. This is a successful technology manufacturing company who strongly believes in a workplace community based on helpfulness, integrity, unity, and loyalty.
As a Sales Support Associate, you'll play a vital role in supporting our Renewal Sales team with documentation, account reconciliation, and task management, while engaging with multiple levels of leadership within the company and financial institutions across the US and Canada. This flexible position offers both home-office and in-office work, centered at our Hudson, Ohio location. Join the team and be a driving force behind the growth and success in delivering top-notch services to valued customers!
Requirements
• Bachelor's Degree preferred
• A strong work ethic and ability to manage a high volume of tasks at the same time
• 1-3 years of experience in sales support, data entry, and/or customer service
• Excellent verbal and written communication skills
• Proven track record of flexibility in a team setting
• Customer focused with a passion for exceptional customer service
• Able to thrive in a fast paced inside sales/customer service environment
• Highly organized, able to prioritize and manage time effectively
• Able to track information accurately and have a strong attention to detail
• Able to maintain an upbeat and positive attitude at all times
• Exposure to CRM systems and previous customer service experience a plus
• Highly motivated, well-organized, flexible, and results oriented
• Proven ability to assess, manage and operate effectively given multiple priorities in a mission-critical environment
• Excellent mathematical skills with emphasis in accounting or financial math
• Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy
• Knowledge of Salesforce.com preferred
• Proficient with technology, Microsoft Office; prefer Outlook and Excel
• Able to learn new systems quickly
Responsibilities
• Follow best practices and processes to support the Renewal Sales team in achieving and exceed the annual quota through thorough and accurate completion of service renewal tasks
• Prioritize weekly and monthly renewal activities to maximize quarterly renewal revenue and cash flow
• Assist in the response to customer emails promptly related to service renewals
• Create and provide customer proposals and supply any related documentation and/or brochures supporting the customer proposed solution to ensure renewals are closed timely
• Create and provide full customer equipment lists showing current equipment under contract and update equipment on each list based on customer feedback
• Submit all tasks related to customer changes and renewals to the Global Business Services team and manage the renewal to ensure completion
• Utilize Salesforce to properly document, report and forecast current and future renewal opportunities.
• Collaborate with your sales team and provide working document as required
• Work closely with business partners to develop a positive working relationship and maintain up-to-date information on renewals processes, marketing campaigns, and changes to technology.
• Assist in executing campaigns targeted to existing customers
• Assist in other sales and marketing tasks as needed
Contact information
For any follow up questions please contact:
Lexi Jenkins
440-627-6901
lexi@emeraldresourcegroup.com
Looking for a different role? Check exclusive opportunities on our career portal - clients are not listing these opportunities on job boards or websites.
Let’s keep in touch!
- Twitter: @EmeraldRG
- LinkedIn: @Emerald Resource Group
- Facebook: @Emerald Resource Group
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