FULL JOB DESCRIPTION

Want to help shape tomorrow? Join a company that values innovation, achievement, and ethics!

With over 50 years of setting the standard with advanced dynamic solutions, our client is seeking an IT Helpdesk Technician to support processes, software, and hardware in multiple locations.

Collaborate with talented and driven colleagues to install and configure workstations and laptops while advocating on behalf of internal customers. Prioritize projects and issues while supporting multiple locations in partnership with the IT Services Manager and team.

Don’t miss rewarding experiences, diverse opportunities and a commitment to integrity! Apply now and take your career to the next level at a company driven by purpose.

MAIN TASKS

Working with the IT Services Manager and the team, you will:

• Install and configure hardware and software components
• Repair or replace damaged hardware
• Upgrade systems to enable compatible software
• Install and upgrade antivirus software
• Install and upgrade intrusion detection software
• Troubleshoot hardware and software issues
• Support Office 365 user moves, add, changes
• Monitor phishing reports and act accordingly
• Support an email filter block and allow list
• Document inventory changes
• Maintain and monitor the IMS ticketing system
• Report all issues into the ticketing system
• Escalate tasks / projects to approved vendors and consultants
• Will support every site within the company through Zoom and other remote software
• Support an environment with an identity source rooted in Microsoft ADFS
• Prioritize projects and issues assigned

PREFERRED QUALIFICATIONS:

• 2 or 4 year degree in Computer Science, Technology, Information Systems or an applicable area of study
• At least 1 – 3 years of helpdesk experience
• CompTIA IT Fundamentals+ (ITF+)
• Comp TIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft Technology Associate (MTA)
• Microsoft Certified Solutions Associate (MCSA)

INTERESTED BUT NOT SURE?

We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we’d love to hear from you! For any follow up questions email your Recruiter JARED WHITELY directly at jared@emeraldresourcegroup.com or call at 440-627-6907.

Looking for a different role? Check out hot vacancies here www.emeraldresourcegroup.com and navigate to our "Careers" page. 

**WHY EMERALD RESOURCE GROUP**

We are more than just a talent scouting agency. We believe that the key to a company's success is its people, and our mission is to match exceptional candidates with exceptional companies. With over 25 years of experience, we have built a reputation as an industry leader in IT recruiting, working with a diverse range of clients from startups to Fortune 500 companies. This means more and better opportunities for you to take your career to the next level. Don't just take our word for it, check out our hot vacancies and see for yourself on our website at www.emeraldresourcegroup.com and navigate to our "Careers" page. Choose Emerald Resource Group for excellence in IT recruiting.

Let’s keep in touch!

• Twitter: @EmeraldRG
• LinkedIn: @Emerald Resource Group
• Facebook: @Emerald Resource Group

**FOR HIRING MANAGERS - Are you struggling to find top IT talent for your team? Let us take the burden off your shoulders. Simply send us the job description for the open positions you're trying to fill, and our expert recruiters will work tirelessly to find the perfect fit for your company. Don't miss out on the opportunity to bring on exceptional IT professionals - contact us today!