Sales Support Specialist

Pay range: $19.58 - $20.98

Shift: Monday to Friday, 8:00am - 5:00pm

HYBRID ROLE!

Are you ready to elevate your career in a dynamic sales support role? We are seeking a dedicated and motivated individual to join our team as a Maintenance Renewal Sales Support associate. This is a fantastic opportunity to contribute to revenue generation through maintenance and subscription renewals, while collaborating with a talented Renewal Sales team. If you're driven by accuracy, customer satisfaction, and thrive in a hybrid work environment, we want to hear from you!

Requirements:

• Bachelor's Degree preferred.
• 1-3 years of experience in sales support, data entry, and/or customer service.
• Excellent communication skills (both written and verbal).
• Strong work ethic and adept at managing a high volume of tasks.
• Flexibility and adaptability in a collaborative team setting.
• Passion for providing exceptional customer service.
• Ability to excel in a fast-paced inside sales/customer service environment.
• Organized with excellent time management skills.
• Keen attention to detail and accuracy in tracking information.
• Positive attitude and ability to maintain enthusiasm.
• Exposure to CRM systems and prior customer service experience is advantageous.
• Proficiency in Salesforce.com and Microsoft Office Suite.
• Strong mathematical skills with a focus on accounting or financial math.

Responsibilities:

• Collaborating closely with the Renewal Sales team to achieve and exceed annual quotas.
• Prioritizing and managing renewal activities to optimize quarterly renewal revenue.
• Providing prompt responses to customer emails regarding service renewals.
• Creating compelling customer proposals and supplying relevant documentation.
• Maintaining accurate and up-to-date customer equipment lists.
• Coordinating tasks related to customer changes and renewals for successful completion.
• Utilizing Salesforce to document, report, and forecast renewal opportunities.
• Working harmoniously with your sales team and contributing necessary documents.
• Building and nurturing positive relationships with business partners.
• Assisting in the execution of targeted campaigns for existing customers.
• Contributing to other sales and marketing tasks as required.

Contact information

For any follow up questions please contact:

Lexi Jenkins

440-627-6901

lexi@emeraldresourcegroup.com

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• Facebook: @Emerald Resource Group

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