Job Title: Collections Specialist

Work Location: Sewickley, Pennsylvania, USA

Pay Rate: $24.50 per hour

Shift: Monday - Friday, 8:00am - 5:00pm (Hybrid Schedule)

SUMMARY OF POSITION:

The Collections Specialist plays a crucial role in supporting the credit activities of customers. This role primarily involves the collection of delinquent receivables for commercial accounts and, when necessary, processing accounts to third-party collections. The Collections Specialist will engage in direct customer phone interactions to resolve discrepancies or disputes and efficiently collect delinquent or over-limit balances. Additionally, this position will provide accurate reports to management to meticulously document all collection activities, account statuses, associated costs, and more. Maintaining open communication with customers and the parent store is vital to safeguarding future business relationships and fostering repeat business.

BASIC QUALIFICATIONS:

• Must possess authorization to work in the United States without requiring visa sponsorship.
• Proficiency in operating computer systems and effective communication via telephone.

PREFERRED QUALIFICATIONS:

• Previous experience in accounting or professional accounts receivable management is preferred.
• A Bachelor's Degree in a Business-related field is highly desirable.
• Demonstrated ability to implement successful collection strategies to optimize cash flow and profitability from accounts.
• Strong written and verbal communication skills, with the ability to effectively interact with management staff, external customers, collection agencies, and attorneys.
• Proven ability to make decisions, resolve customer discrepancies or disputes, and successfully collect delinquent accounts.
• Proficiency in personal computer usage is advantageous.

KEY RESPONSIBILITIES:

• Receive and manage installments, past due accounts, damage claims, and non-payable checks from customers.
• Locate and engage with customers through phone, mail, or in-person visits, attempting to persuade them to pay outstanding amounts or arrange deferred payment schedules.
• Accommodate requests for loan extensions and modifications while coordinating appropriate payment schedules.

CONTACT INFORMATION:

Lexi Jenkins

Phone: 440-627-6901

Email: lexi@emeraldresourcegroup.com

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