Job Title: Compute and Storage Manager

Location: Cleveland, OH

Job Description:

We are looking for a highly experienced Compute and Storage Manager to join our team. As a Compute and Storage Manager, you will play a crucial role in the planning, design, and management of our organization's compute and storage infrastructure. If you have a strong background in information technology, a deep understanding of server and storage technologies, and a passion for optimizing and simplifying processes, we invite you to apply.

Key Responsibilities:

Strategy & Planning:

• Provide leadership in the planning, design, and execution of process improvements, focusing on simplification and optimization.
• Offer architectural expertise, direction, and assistance to Systems Analysts, Engineers, Architects, and other stakeholders.
• Define business requirements, systems, and storage goals by meeting with clients, peers, and decision-makers.
• Present hardware and software solutions to IT management.
• Collaborate with vendors to assess solutions relevant to business and IT goals.
• Recommend annual budgeting wants/needs.
• Research emerging infrastructure technologies and recommend those that increase cost-effectiveness, systems flexibility, and security.
• Work closely with other IT teams to exceed service delivery requirements.
• Lead projects to expand or refresh technical capabilities.

Acquisition & Deployment:

• Conduct research on hardware and software products to contribute to developing roadmaps for solution recommendations.
• Participate in the deployment of new systems, releases, versions, and maintenance modifications.
• Coordinate solutions implementations with clients, staff, and contracted services.
• Deploy service solutions to simplify processes, optimize service delivery, and solve problems.

Operational Management:

• Lead team members in designing and implementing solutions for multiple platform processing requirements.
• Ensure adherence to availability, reliability, governance, and business needs.
• Provide the team with monitoring and control tools, performance data, and metrics to prepare summary reports.
• Enable team members to install and configure software and hardware products.
• Contribute to the development of service level goals and objectives.
• Implement/update/change policies, procedures, and technologies to ensure the provision, availability, reliability, and security of infrastructure products and services.
• Promote a culture of process automation to optimize desired results.
• Measure and report on services rendered, solutions delivered, and problems resolved.
• Provide disaster recovery capability and support for critical systems and support environments.
• Offer feedback and guidance to managed services providers following a follow-the-sun support model.
• Set employee objectives, monitor performance, provide feedback, and mentor team members.
• Provide guidance, coaching, and mentoring for development plans, training, skills assessment, career planning, and goal planning.

Qualifications:

Formal Education & Certification: Bachelor’s Degree (or equivalent experience in Information Technology or Business).

Knowledge & Experience:

• 8+ years of IT experience.
• 2+ years of supervisory experience or team responsibility.
• 4+ years of experience in platform server and storage theories, principles, and practices.
• 4+ years of in-depth hands-on experience in systems, storage, hosting, and security architecture and design.
• 4+ years of enterprise administration experience with Storage, VMware, Windows, Linux, or Unix systems.
• 2+ years of Virtualization technology subject matter expertise.
• Solid knowledge of SAN, NAS, RAID, Fibre Channel, clustering, and encryption technologies.
• Working knowledge and experience with Active Directory, DHCP, DNS, File Services, virtual machine hosting, and vulnerability management.
• Working knowledge of network protocols.
• Security and privacy protection skills with audit-oriented principles.
• Experience managing relationships with partners and vendors.
• Experience defining and managing contractual human resources.
• Experience with storage management solutions software, techniques, and procedures.
• Working knowledge of data retention practices and laws.
• Experience with MS Project and Visio and incorporating them into project management leadership.
• Experience leading projects.
• Understanding of IT processes such as Incident Management, Problem Management, Change Management, and Configuration Management.
• Strong organizational, planning, and communication skills.

Personal Attributes:

• Strong analytical, conceptual, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to mentor junior team members.
• Strong presentation and interpersonal skills.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Strong ability to work in a team-oriented, collaborative environment.
• Commitment to fostering a culture of inclusion and diversity.
• Willingness to travel to domestic and international sites if required.
• Flexibility to work outside the standard 7.5-hour workday as needed.

If you are an experienced and dedicated Compute and Storage Manager looking to lead the optimization of our compute and storage infrastructure, we encourage you to apply and be part of our team. Join us in shaping the future of our organization's technology capabilities.

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