Parts and Service Sales Representative (PSSR)

Job Description

Are you a driven self-starter with a continuous desire to learn and grow? You know the ins and outs of underground mining and you know your market. Have both a Sales oriented focus with the technical insight and the ability to perceive what your customer need, you are a confident and enthusiastic salesperson, and take a consultative approach to develop and implement customer solutions. You are a team player, live and promote a culture of safety, and you thrive under pressure.

Key performance areas

As the Parts & Services Sales Representative you will represent the product line throughout your assigned territory in Billings, Montana. This will be achieved through managing and supporting all direct businesses and customers with regard to aftermarket sales and services and exploring new business opportunities. This role is sales-focused, charged with increasing top line revenues and maximizing the share of the captured business, and responsible to ensure the growth of our aftermarket business.

The Parts & Services Sales Representative will:

·        Support assigned accounts on Parts & Services within a specific region.

·        Know and understand the customers’ equipment and fleet requirements.

·        Develop and pursue sales opportunities for aftermarket products and services.

·        Keep CRM up to date by creating and maintaining business opportunities, contacts, fleet, hour usage, visit reports, business account plans, etc.

·        Develop customer call plans to maximize customer visits

·        Assist accounts with understanding their needs and promoting portfolio offerings that meet their needs

·        Accountable for inventory management of the assigned accounts

·        Identify sales opportunities based upon gaps in product line penetration and devise action plans to capture this business

·        Proactively work with the Account Managers, CSC Team, Service Team and Product Portfolio Specialists.

·        Partner with customers to provide solutions with respect to aftermarket parts, services and consumables.

·        Work closely with the Customer Maintenance Team, Planners, Buyers and Operational team to provide supply contracts, recommend spare parts, and commercial proposals related to all the Company’s Portfolios.

·        Provide regular sales and revenue forecasts by direct customer, product type, etc.

·        Perform other duties as assigned.

The Parts & Services Sales Representative will be expected to be in the field up to 70% of the time, visiting customers. Travel to other regions may be required.

Your profile

Familiarity with mining equipment is highly desirable. You have excellent communication (verbal and written) and interpersonal skills, along with a high level of professionalism, honesty, and integrity. You are resilient, love challenges, and thrive under pressure, with a strong sense of self-motivation and a passion to win.

Parts & Services Sales Representative should also possess:



·        Strong customer service focus

·        A high level of computer literacy and proficiency in Microsoft Office

·        Ability to assess and manage business risk and profitability

·        A wide network of contacts within the industry

·        Ability to work cross functionally with other internal teams