Contracted position | ONSITE | Haines City, FL

Desktop support candidates, are you looking for a new position where you can utilize both your technical and customer services skills? Where you will be seen as the go-to resource for all Windows support issues? If you are in the Central Florida area between Lakeland and Orlando, we have a great opportunity for you!

Our client in Haines City Florida has an immediate need for a Desktop Support Analyst. This will start as a contract position with a strong possibility of extension and consideration for a full-time position.

Essential Duties and Responsibilities include:

• Provide first-line support for hardware, software, and network issues. 
• Troubleshoot and resolve IT-related problems, ensuring minimal disruption to business operations. 
• Install, configure, and maintain IT equipment and software. 
• Manage user accounts, permissions, and access rights. 
• Support remote users by troubleshooting connectivity and access issues. 
• Maintain accurate records of IT assets and support requests using the ticketing system. 
• Provide end-user training and support to ensure effective use of key systems. 
• Work with vendors and internal teams to troubleshoot complex application issues. 
• Maintain documentation related to application configurations, processes, and user guides. 
• Collaborate with Business Analyst and other teams to support IT-related projects. 

 Required Skills to be considered include:

• A+ or similar certification preferred. 
• 1+ years of experience in IT support, including hardware/software troubleshooting.
• Knowledge of MS Office 365, MS Windows Operating System, Active Directory and IOS. 
• Experience supporting PCs and Printers in a corporate environment.  
• Familiarity of network and server technology. 
• Ability to work independently, prioritize tasks, and manage time efficiently
• Basic Networking
• Basic knowledge of application configuration

Preferred Skills include:

• Salespad
• MS Dynamics GP
• MS Dynamics CRM
• SharePoint

U.S. Citizens or Green Card holders only, please. We are unable to accept 3rd party candidates, transfer a visa or provide sponsorship, at this time.

For more information please contact Lynn Madden, Senior IT Recruiter 📞 (813) 488.4984 📭 lynn.madden@ritatech.com