ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Install, configure, manage, maintain, test, evaluate, and repair networks, hardware, software/applications, and user accounts

· Train/instruct users in proper use and security of all systems

· Troubleshoot, repair, and resolve technical problems/issues related to computer hardware, software, and networks

· Consult with others to assess, analyze, and resolve technical problems/issues

· Analyze business information and processes to identify efficiency opportunities, implement solutions that address efficient and accurate use of resources

· Work with and/or lead project teams of system users and vendors to understand and ensure the accuracy of the data and optimal application operation.

· Execute work by determining priorities, analyzing alternatives and selecting applicable methods and procedures for completion

· Coordinate and track efforts with vendors during system outages, malfunctions, updates and upgrades, assisting as required

· Keep abreast of developments, releases, roadmaps and issues of business applications, and share the information with interested parties

· Understanding of performance metrics and monitoring system/application performance

· Creates, maintains, and analyzes documentation, reports, and logs as directed

· Performs task in a detailed and efficient manner based on the given direction

· Ensures all assigned tasks are completed as directed and on time

· Ability to cover night and weekend shifts as needed

· Participates in business continuity/disaster recovery planning and actual execution of business continuity/disaster recovery events

· Provide on-site, and on-call 7x24x365 support, as needed

     · All other duties and responsibilities as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Must have ***Modifying and supporting legacy Island Pacific Software

· Strong communication, analytical, and problem solving skills

· Strong multitasking capabilities

· Self-starter with ability to work independently with minimal direction

· Strong Microsoft Office skills required