HRU has teamed up with FANUC to find a customer service representative for its Rochester Hills, MI location. This is a long-term contract offering a full benefits package. Candidate must be willing to work flexible hours and on call when needed. If you have excellent verbal and written communication skills, a great multi-tasker and professional customer service skills, apply today! We are looking for candidates that have either completed a Bachelor's Degree or are working on completing it and that are looking for a career, not just a job!

ESSENTIAL FUNCTIONS:

· Perform daily order management functions including:

· Determination of customer need

· Definition of specific part(s) requirements/number

· Check/confirmation of part(s) availability/delivery

· Part(s) quoting/pricing

· Order confirmation, order entry, data input

· Order follow‐up/delivery validation/invoicing

· Return/warranty claim processing

· PC and server simulation software order processing, registration and troubleshooting.

· Credits

· Positive interaction w/customers to best meet practical and emotional needs.

· Ability to follow call structure and remain available to the Call Center needs.

· High degree of customer sensitivity

· Effective at receiving/giving critical information

· Courteous and professional phone demeanor

· Responsive to call‐back requirements

· Interact with other departments including Finance, Purchasing, Inventory Planning, Logistics, Sales, Tech Support, Training, Service, etc. to ensure customer expectations are achieved 100% of the time.

· Gather technical information to help customer define specific part/number requirements.

· Use of technical parts manuals

· Provide Sales Order status

· Create and process Return Authorizations

· Maintain strong knowledge & keep up‐to‐date on FAC product lines to provide telephone, email and chat troubleshooting support that requires:

· Familiarity with technical manuals

· FANUC product part knowledge

· Hotline/Technical Support Log (TSL) training

1. SKILLS/KNOWLEDGE

· Excellent phone conversation and caller management skills.

· Well developed technical writing skills.

· Well developed technical communication skills.

· Courteous, helpful and professional demeanor.

· Manages many tasks simultaneously, well organized.

· Handles potentially frustrating situations with customers positively.

· Ability to read technical manuals and engineering drawings helpful.

· Efficient at using computerized business systems, including BaaN, MS-Office, etc.

· Prior exposure to FANUC equipment.

· Works effectively and cooperates with other employees or representatives.

2. EXPERIENCE/EDUCATION

· Minimum of Bachelor's Degree in business or related field

· Minimum of one year customer service or technical work experience.