WHAT’S THE JOB

An iGaming company specialising in online casino with 3 already very successful brands are looking to boost their customer services team with an additional Swedish speaking Customer Service Agent! This is a small to medium sized business so your exposure is endless and the hiring team are specifically looking for someone with a positive and ambitious attitude!

If you enjoy problem solving, have a great ability to build rapport and looking for somewhere to learn and progress then keep reading!

This is an onsite position based in St Julians. Malta.

WHAT WILL YOU DO?

• Assist customers (both Swedish and English speaking) with a number of queries via online chat and email.
• Escalate issues where needed to relevant departments e.g. RG, AML, RFP.
• Utilise internal systems to ensure your own knowledge is relevant and up to date.
• Assist in any translation tasks when needed.
• Work with your peers to maintain a high customer satisfaction and meet team KPI's.
• Follow company policies regarding regulatory requirements, compliance and more.
• Assist in the collection of any customer documents for KYC efforts.
• Maintain a high level of attention and detail

WHO ARE YOU?

• Native level of Swedish, both written and verbal.
• Have an excellent problem solving ability.
• Able to build strong rapport with customers in a short period of time.
• Previous experience within the iGaming industry would be a great advantage.
• Enjoys working in a team to both individual and team goals.