WHAT’S THE JOB

This not one to miss! A leading Service and Software provider specialising in payments are looking for a Customer Success Manager with a focus on the iGaming industry. If you have an extensive network within the iGaming industry and clear sales success then this could be for you. You will be an integral part of the sales team, nurturing key relationships and expanding the list of values partners in the iGaming space.

Being the vital link to the client, travel is necessary as being an expert and building rapport.

This is a hybrid position based out of the Gothenburg offices in Sweden.

WHAT WILL YOU DO?

• Take the lead in developing and maintaining strong, long lasting relationships with top clients using your expertise and strategic insights to do this effectively.
• Ensure merchants want to partner with you. Play a key role in expanding partnerships, making sure they continue to grow and thrive.
• Provide strategic insights by diving deep into the clients' business models, market strategies and more. Become an expert on their needs and position yourself as a trusted advisor.
• Immerse yourself in all offered products, services, and technology. You'll be the goto expert, sharing insights, industry best practices, and training with your clients to maximise their success.
• Prepare and lead impactful periodical Business Reviews, focus on account performance and providing expert consultation that drives your clients' growth and success.
• Utilise your data driven expertise and use analysis tools to uncover trends and insights in account performance e.g. forecast revenue, highlight opportunites and identify areas of success and improvement areas.
• Create and maintain strong internal relationships and collaborate with the team to streamline workflows, share knowledge, and continuously develop your expertise in the market and payments industry.

WHO ARE YOU?

• At least 4+ years in Account Management within iGaming or Digital Payments.
• A track record of growing accounts in both revenue and retention.
• Excellent skillset in Excel and data analysis tools to dive deep into performance metrics.
• Exceptional skills in communication, negotiation, and stakeholder management.
• Strong organisational skills with experience in managing large scale payments integrations.
• A passion for learning new technologies and applying them to enhance customer experiences.
• A natural curiosity and ability to turn challenges into opportunities for growth.
• Thrive in fast paced environments and ready to pivot when needed.
• Happy to travel when needed e.g. conferences and client meetings.
• English is a must, fluency in Swedish, Brazilian Portuguese or Spanish is an advantage.