Job Title: Internal Sales Representative (Sales Support)

Industry: Builders’ Merchants

Job Location: North Co. Dublin  

Job Type: Permanent    

Working Hours: Full Time

Working Model: Onsite, office based.

                                Monday – Thursday: 7:30 – 5pm

                                Friday: 7:30 - 4pm

                                Saturday (every other): 8am – 12:30

The Client

Our client is a well-established builders’ merchants with locations across Northern Ireland and the Greater Dublin region. With over 400 employees they are recognised as a leading Company in the industry and supply general and specialist building materials, timber, and hardware to the construction trade, the DIY sector and the general public.

Role Purpose

The Internal Sales Representative will play a fundamental role providing excellent customer service. As part of a small but efficient team, you will connect with all aspects of the business including Buying, Haulage, Suppliers and Sales. This role includes responding to customer needs ensuring these are carried out efficiently and effectively in line with Company Standards to both established and new customers. This role provides support to the External Sales Representatives and you will work very closely with them to follow up on sales. This is an excellent opportunity for the right candidate to develop their skills and experience and play a vital role in our continued success.

Duties & Responsibilities

• Ensuring the efficient processing and follow-up of customer enquiries  
• Maintaining effective communications with our suppliers regarding the sourcing and delivery of products.
• Supporting and liaising with our External Sales Representatives to ensure that customer orders are processed accurately and efficiently.
• Preparation of quotations
• Building and maintaining successful customer relationships ensuring focus on the achievement of long-term customer loyalty.
• Assisting with Trade Counter Sales and Enquiries during busy periods as required

 Key Competencies & Skills 

• Previous experience of providing excellent face to face customer service ideally within a Sales or Trade Counter background
• Experience of preparing quotations
• Experience of both working within a team or individually
• Experience of working under pressure and to tight deadlines
• Ability to multi-task, prioritise, and manage time effectively
• Excellent communication skills both verbal and written
• Must have IT experience and knowledge of Microsoft Office
• Good knowledge of Building/timber materials or willingness to learn
• Previous experience of working in Internal Sales role desirable

Ideal Candidate

If you have some experience in a similar industry and you are familiar with supporting a busy Sales Team, you will be a highly desirable candidate for this role. You will have excellent PC skills, be quick and efficient and replying to emails, updating the system, preparing quotations and following up on live issues. You will enjoy dealing with a lot of different stakeholders, from ordering product from suppliers, arranging deliveries with haulage, following up on sales with the Sales Team, interacting with customers and key accounts and building strong relationships with the internal team in the Branch, like the Trade Counter.

There are opportunities for progression with this company and they are committed to providing the successful candidate with all the training and development they need to be successful in the role.

 Benefits:

• Basic salary €35,000 - €45,000 depending on experience
• Access to Company Pension Scheme
• Staff Discount
• Long Service Leave and Recognition
• 31 days Annual Leave including Public Holidays and Company Holidays
• Progression Opportunities