This is a full-time, in-person position located in Indianapolis, Indiana.
About Us
audiochuck is an Indianapolis-based media company focused on bringing our fans edge-of-your-seat storytelling that speaks to the latest generation of podcast listeners. Since December 2017, we’ve been creating and producing compelling content that leaves you craving more. We’ve produced multiple shows that have premiered at #1, racking up hundreds of millions of downloads a year.
audiochuck is a young, fast-growing, and dynamic company that rewards its employees, regardless of age or experience, according to the work they do. We are committed to developing internal talent and fostering a long-term team of talented media professionals. Advocacy is an essential part of the audiochuck culture. We are passionate about using our platform to make a positive difference in people’s lives by using our time, money, and resources to advocate for victims and families.
About our next App Support Specialist:
audiochuck is looking for an App Support Specialist to take fan interactions in our Crime Junkie Fan Club app to the next level. In this role, you'll serve as frontline support for members of our custom Crime Junkie Fan Club app. You will also collaborate with various teams, respond to inquiries across channels, and help create a unique fan experience. If you're excited about elevating fan interactions and tech support, join us in shaping the future of listener engagement and support in the audio industry!
What you will bring to the table:
- Technical savvy and the ability to quickly transition between platforms
- Analytical mindset with an innate ability to think through possible solutions and outcomes
- Strong working knowledge of Microsoft Word and Excel
- Strong written communication with a quick and accurate typing speed
- 1+ years of experience in a high-interaction customer service environment
- 1+ years of experience in app / technology support
- Proven ability to proactively engage with customers through chat and phone call
- A genuine desire to create a unique experience for customers
- An appreciation for audiochuck’s content and advocacy work
What audiochuck will bring to the table:
- Commitment to intentional leadership development for all employees
- Dedication to company culture and promoting mental health
- A talented team of collaborative and passionate employees to support your work
- An appreciation for diverse work experience and backgrounds
- A chance to work on shows from a leading network for true crime podcasts
- Competitive base salary and bonus incentives
- Comprehensive benefit plan
- 401(k) retirement plan with match
- Paid time off
- Team events and activities
What You’ll Do:
- Daily listener support
- Foster customer loyalty and excitement
- Advocate for customers, tracking and relaying feedback
- Respond to customer emails, comments, and messages across platforms
- Monitor and update team on customer responses to new features
- Manage customer support initiatives, including rollouts for features and fixes
- Collaborate with fan club manager and app development team on support initiatives
- Assist in managing Crime Junkie Fan Club App, addressing inquiries, technical issues, and comments.
Does this role sound like you? If so, please submit your resume along with a cover letter that briefly answers the questions below.
- Why are you interested in working with audiochuck?
- How does your previous experience relate to this role?
- What is a cause / issue you're passionate about solving?
This is a full-time, in-person position located in Indianapolis, Indiana.
