Our client is hiring a Jira Service Management expert to assist in the migration of two Jira and Jira Service Management environments into one.

This is a project based contract role with the possibility to extend for support once the project is compete.

JOB RESPONSIBILTIES:

• Configure and customize Jira Service Management to enhance the efficiency of the IT service desk.
• Collaborate with cross-functional teams to manage and resolve incidents, issues, and service requests.
• Provide training and support to team members for effective use of Jira Service Management.
• Develop and maintain reports and dashboards for performance monitoring and decision-making.

JOB REQUIREMENTS & QUALIFICATIONS

• Proven experience in Jira Service Management administration or a related role.
• Experience migrating one or many Jira Service Management instances into a single instance.
• In-depth knowledge of Jira Service Management, including configuration and workflow customization.
• Strong problem-solving and troubleshooting abilities.
• Effective communication and interpersonal skills.