Job Summary:

Our client seeks to onboard a Sales Development Representative (SDR) to their dynamic team. The SDR will serve as a crucial member of the sales department, tasked with identifying and vetting inbound and outbound leads for our innovative solutions. This role is pivotal in initiating the sales process, priming leads for conversion into valued customers. It also offers opportunities for close collaboration with the Sales Team to facilitate successful deals. Reporting to the Sales Director of Americas, the SDR will play a vital role in driving the company's sales objectives.

Responsibilities:

• Collaborate with key stakeholders and management to meet quarterly sales targets.
• Engage in inbound and outbound communication, assisting customers and prospects in selecting suitable solutions and products.
• Establish, nurture, and manage a qualified pipeline of leads through various outreach channels, including cold calling, email correspondence, social media engagement, and other proactive prospecting methods.
• Foster strong relationships with leads to cultivate rapport and trust.
• Coordinate meetings and demonstrations with designated sales team members.
• Develop and sustain a pipeline of new leads and sales opportunities within the assigned territory or time zone.
• Maintain accurate client data within the CRM system.
• Gather client feedback on solution usage, features utilized, and suggestions for enhancements.
• Support Maintenance & Renewals initiatives and collaborate with Sales and Technical Support Teams.
• Generate regular reports on lead generation and conversion metrics.
• Undertake other projects and duties as delegated.

Preferred Qualifications:

• Diploma or equivalent experience in a related field.
• 1-3 years of direct experience in customer service or software sales; additional relevant experience may substitute for formal education.
• Strong collaborative skills, with the ability to work seamlessly across Sales and Technical Support departments.
• Dedication to customer excellence, consistently striving to exceed satisfaction levels and possessing solid business acumen.
• Exceptional verbal and written communication and presentation abilities in English.
• Proficient computer skills, including mastery of Microsoft Suite and database management tools.
• Capacity to work autonomously or as part of a team.
• Adaptability to diverse cultures and backgrounds.
• Eagerness to learn product lines and sales operations.
• Openness to giving and receiving constructive feedback.
• Passion for continuous improvement in operational processes.
• Ability to thrive in a fast-paced, evolving corporate environment.
• Commitment to upholding high ethical standards and contributing as a team player.