Job Summary
The Manager, Corporate Communications & Site Services, IT Solutions, is responsible for managing system support and development activities for technologies supporting our Corporate Communication and Site Services functions.
In this role, he/she will provide leadership in review, design, development and support of cost-effective technology solutions; serve as the primary escalation point from project/program inception to delivery; maintain alliances on projects; manage demand, scheduling requirements/conflicts; make operational decisions; and coordinate cross-functional teams (of business and technical resources) through the full systems development life cycle management of projects/programs in alignment with Corporate Communications and Site Services requirements and strategic objectives.
In this capacity he/she will provide expertise in adopting and leveraging communications platforms such as content management systems for internal /external use, digital signage, and social media (in support of Corporate Communications, PR, Advocacy, Gov’t Affairs, etc.) and emergency alert management systems etc.
Essential Functions
Communications Technologies Leadership
Monitor industry & technical trends and recommend appropriate communications-based technologies and platforms to accommodate evolving user needs as well as business and functional requirements.
Lead the development and rollout of technologies and platforms to support corporate communications in providing news and information (internally and externally) in consideration of evolving trends in how individuals (internal employees or external stakeholders & customers), consume such news and information.
Provide strategic oversight of corporate communications-oriented technologies and platforms.
Accountable for overall quality and delivery of corporate communications-based technology solutions.
Collaborate with Corporate Communications and other IT teams such as our Digital Engagement Platform, Digital Workplace and Messaging & Collaboration teams, to monitor, measure and report on engagement & communications effectiveness.
Application Support and Operations Management
Manage the development, deployment, monitoring, maintenance, upgrade, and support of applications communications-based applications and platforms with business and IT and stakeholders as required.
Oversee provision of end-user services, including technical support services.
Coordinates and monitors support activity on a daily basis.
Escalates major incidents within the IT organization and/or cloud provider.
Communicates support status on a regular basis.
Ensure managed service partners are meeting established SLAs.
Oversees SaaS provider system and support performance.
Manage IT assets and software components and liaise with infrastructure teams for hardware and equipment asset management, as required.
Assist in negotiations and administer vendor, outsourcer, and consultant contracts and service agreements, as required.
Requirements
College diploma or university degree in the field of computer science, information science, management information systems, or business administration.
8-10 years related work experience in pharmaceutical domain designing, implementing, and supporting Enterprise-grade communications oriented technical solutions meeting complex business requirements.
Minimum 6 years’ experience leading/driving relationships and collaborating with creative agencies.
Minimum 6 years’ experience managing/administering corporate social media accounts on platforms including but not limited to LinkedIn, Twitter, Facebook etc.,
Demonstrated skills in helping negotiate priorities and resolving conflicts among project stakeholders.
Demonstrated ability to influence and drive adoption of new technologies, processes, and solutions.
Strong problem-solving and software triage skills with ability to work cross-functionally in a fast-paced and rapidly changing work environment to dissect root cause of issues creating the best solution for The company considering quality, cost, and speed requirements.
Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting, and describing complex technical subjects.
Strong project management with ability to plan, organize, prioritize, and work effectively in a constantly fast paced and changing dynamic environment.
The ability to work at all levels of the organization to develop a vision for platform roadmaps and maintain consensus around the strategic direction allowing us to meet The company business needs.
Strong understanding of project management principles and Systems Development Life Cycle standards and familiarity with agile software delivery methodologies such as Scrum.
Experience in managing application / system changes in accordance with computer system validation, 21 CFR Part 11 and GxP policies.
Minimum 6 years’ experience & knowledge with one or more on-premises / SaaS based solutions for corporate intranet / content management & employee engagement platforms for such as SharePoint or Sitecore; Video Content Management solutions such as Kaltura, MS Stream.
Experience with Digital Signage platforms such as Bright sign.