Software Administrator

Monsey NY

$150,000 DOE

As a Software Subject Matter Expert (SME), you will be the primary authority within our organization for a specific software product or suite of products. Leveraging your comprehensive knowledge and expertise, you will play a pivotal role in various stages of the software lifecycle, including implementation, customization, training, support, and optimization. Collaborating closely with stakeholders across departments, you will ensure the effective utilization of the software to meet business objectives and drive operational efficiency.

Key

Responsibilities:

Product Knowledge and Expertise:

• Develop an in-depth understanding of the software product(s) assigned, including features, functionalities, capabilities, and limitations.
• Stay updated on the latest releases, updates, and advancements in the software ecosystem.
• Serve as the go-to resource for inquiries related to the software, providing guidance and insights to stakeholders.

Implementation and Customization:

• Collaborate with project teams to plan and execute software implementations tailored to organizational requirements.
• Provide expertise in customizing the software to align with specific business processes and workflows.
• Conduct configuration assessments, identify optimization opportunities, and recommend best practices for implementation.

Training and Knowledge Transfer:

• Develop comprehensive training materials, guides, and documentation to facilitate user adoption and proficiency.
• Deliver engaging training sessions to end-users, administrators, and stakeholders, both in-person and remotely.
• Offer ongoing support and mentorship to users, empowering them to leverage the software effectively in their roles.

Support and Troubleshooting:

• Act as the escalation point for complex technical issues related to the software, leveraging your expertise to diagnose and resolve problems.
• Collaborate with technical support teams and vendors to address software-related issues in a timely manner.
• Conduct root cause analysis and provide recommendations for preventive measures and long-term solutions.

Continuous Improvement and Innovation:

• Proactively identify opportunities to enhance the software's functionality, user experience, and performance.
• Collect feedback from end-users and stakeholders to understand pain points and areas for improvement.
• Advocate for enhancements, feature requests, and bug fixes with software vendors or internal development teams.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience (X years) working with the specific software product(s) as an SME or in a similar capacity.
• Expert-level knowledge of the software's features, configurations, integrations, and customization options.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
• Demonstrated ability to collaborate effectively with cross-functional teams and drive consensus.
• Project management skills, including the ability to prioritize tasks, manage timelines, and coordinate resources.
• Continuous learning mindset, staying abreast of industry trends and emerging technologies.