Customer Service Rep - P&C Insurance

Paramus, NJ

$50,000 - $60,000

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.
• Address customer concerns and complaints with empathy and professionalism.
• Provide detailed information about our P&C insurance products and services.
• Assist customers with policy changes, renewals, and cancellations.
• Process and document customer requests accurately in the system.
• Verify customer information and ensure all records are up-to-date.
• Guide customers through the claims process, ensuring they understand each step.
• Gather necessary documentation and information for claim processing.
• Liaise with the claims department to expedite claim resolution.
• Identify opportunities for up-selling or cross-selling additional insurance products.
• Support the sales team by providing relevant customer information and insights.
• Participate in outbound call campaigns to follow up on leads and renewals.
• Investigate and resolve customer issues in a timely manner.
• Coordinate with internal departments to ensure customer satisfaction.
• Escalate complex issues to higher management when necessary.
• Stay updated with industry trends and product knowledge.
• Participate in training sessions and team meetings.
• Provide feedback on improving customer service processes and policies.

Qualifications:

• Experience with Property and Casualty insurance products is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with customer relationship management (CRM) software.
• Customer-focused with a positive attitude.
• Ability to handle stressful situations calmly and effectively.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.