Coordination Supervisor

Suffern, NY

$90,000 - $100,000

The Coordination Supervisor oversees a team of 12 Client Service Coordinators to ensure efficient operations, exceptional customer service, and compliance with agency policies. This role involves training, coaching, and ensuring that all coordination tasks are completed accurately and on time.

Responsibilities:

Team Management:

Supervision:

• Oversee daily activities of 12 Client Service Coordinators
• Ensure all coordinators are fulfilling their roles effectively

Training and Development:

• Develop and implement training programs for new and existing coordinators.
• Conduct regular training sessions on customer service, plan of care administration, scheduling management, and other relevant topics.

Coaching and Mentoring:

• Provide ongoing support and mentorship to coordinators.
• Address performance issues and provide constructive feedback.

Performance Management:

• Conduct performance evaluations and set individual and team goals.
• Monitor progress and implement improvement plans as needed.

Client Admissions and Plan of Care:

Oversight of Admissions:

• Ensure timely and accurate admission of new clients by coordinators.
• Review and approve care plans created by coordinators.

Quality Assurance:

• Conduct regular audits of client files to ensure compliance with agency standards and regulatory requirements.
• Implement corrective actions when necessary.

Staffing and Scheduling:

Staffing Management:

• Ensure all authorized hours are staffed appropriately.
• Adjust schedules to meet client needs and authorization requirements.

Resource Allocation:

• Optimize resource allocation to ensure efficient use of staff and coverage of all shifts.
• Address and resolve staffing issues promptly.

Compliance and Reporting:

Regulatory Compliance:

• Ensure all coordination activities comply with federal, state, and local regulations.
• Stay updated on changes in regulations and update team practices accordingly.

Reporting:

• Prepare and present regular reports on team performance, client outcomes, and operational efficiency to senior management
• Review and ensure the accuracy of reports generated by coordinators.

Communication and Collaboration:

Interdepartmental Collaboration:

• Collaborate with other departments to support overall agency operations.
• Facilitate communication between coordinators and other staff members.

Stakeholder Engagement:

• Build and maintain relationships with key stakeholders, including clients, families, healthcare providers, and community organizations.

Qualifications:



• Leadership - Ability to lead, motivate, and develop a team.
• Problem-Solving - Strong analytical and problem-solving skills.
• Attention to Detail - High level of accuracy and attention to detail in managing care plans and staffing.
• Adaptability - Ability to adapt to changing circumstances and handle stress effectively.
• Customer Service - Commitment to providing high-quality service to clients and their families.