Level 2 IT Technician

Newark NJ

$100,000 DOE

Core Responsibilities:

• Great phone skills
• Ability to resolve and execute requests in a fast-paced environment while managing time efficiently.  
• Ability to take ownership of technologies

Desktop Support Services

• Solve escalated request in aspects of the IT field 
• Follows Standards and procedures
• Ability to document requests, projects and new setups.  
• Performs complex problem solving and assistance on diverse software applications. 
• Continuously communicating and updating customers with progress of requests

Responsibilities

• Inherit and take fully accountability of backend infrastructure
• Maintain, upgrade and enhance accountable software
• Train and mentor other technicians and teammates in the IT department
• Extensive knowledge in:
• Microsoft OS
• Active Directory
• Deployments
• Networking
• Office 365

Projects

• Execute IT projects from inception to completion, ensuring they are delivered on time, within scope, and budget. .
• Effectively manage project milestones and adapt to project requirements as necessary.
• Suggest and research potential projects to be initiated
•  

Work Ethic

• Work well with external vendors to enhance or resolve anything that arises
• Work well with other departments in the organization
• Able to work hand in hand with other team members of the same or different tiers.  
• Be a fast learner in a continuously innovative environment.  

Qualifications:

• 3 years in the IT field and min 1 year experience as a level helpdesk technician
• Ability to travel based on demand

This is a full time in person position