Coordination Manager - Homecare Services

Monroe, NY

We are seeking a highly organized and detail-oriented Coordination Manager to join our dynamic homecare company based in Monroe, NY. The Coordination Manager will play a crucial role in overseeing the coordination of homecare services to ensure the seamless delivery of care to our clients. This position requires a strong blend of organizational, interpersonal, and leadership skills to effectively manage scheduling, client relationships, and the coordination of care staff.

Responsibilities:

Scheduling and Staff Coordination:

• Develop and maintain a master schedule for homecare services, ensuring appropriate coverage for all clients.
• Coordinate with care staff to align schedules with client needs and preferences.
• Address scheduling conflicts promptly and efficiently.

Client Relationship Management:

• Establish and maintain positive relationships with clients and their families.
• Conduct initial assessments to understand client needs and preferences.
• Regularly communicate with clients to assess satisfaction and address any concerns.

Team Leadership:

• Lead and motivate a team of care professionals, including caregivers, nurses, and other support staff.
• Provide guidance and support to ensure team members adhere to company policies and procedures.
• Conduct regular team meetings to facilitate communication and collaboration.

Quality Assurance:

• Monitor the quality of care provided to clients and address any issues promptly.
• Conduct regular evaluations of care staff performance and provide constructive feedback.
• Collaborate with training programs to ensure staff members are up-to-date on best practices and industry standards.

Documentation and Reporting:

• Maintain accurate and up-to-date records of client information, care plans, and schedules.
• Generate reports on service delivery, client satisfaction, and other relevant metrics.

Collaboration with Other Departments:

• Work closely with other departments, such as Human Resources and Finance, to ensure seamless operations.
• Collaborate with recruitment teams to address staffing needs and facilitate onboarding processes.

Qualifications:

• Proven experience in a coordination or management role within the homecare or healthcare industry.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Familiarity with relevant regulations and standards in the homecare industry.

This is a full time in house position