Escrow Officer

Knoxville, TN

$45,000+ DOE

One of Knoxville's top Title Companies is seeking an Escrow Officer. The Escrow Officer coordinates and manages closings and escrow transactions, disburses funds, reviews closing documents, prepares settlement statements, and conducts closings. Stay up-to-date in the title, mortgage, and escrow industry and adjust to the market to best serve the objectives of the organization. Recommend strategies to capture new business.

The Escrow Officer will:

• Review sales contracts and work to meet the conditions of the contract.
• Direct the activities of the Escrow Assistant to ensure all business operating practices are executed promptly.
• Prepare closing documents, settlement statements, and various documents using SoftPro or other title software programs.
• Review title commitment requirements assuring compliance.
• Manage the complete closing process coordinating with banks, attorneys, real estate agents, buyers/borrowers, and sellers regarding respective information.
• Coordinate closing documents, review executed documents, manage the disbursement of funds, and send documents for recording. 
• Communicate with the underwriter, lender, and surveyor regarding policy, zoning, and other title matters as needed.
• Ensure loans are closed by established guidelines and Truth In Lending rules and regulations.
• Develop and maintain business by contacting prospective clients and referral sources.
• Establish and maintain business relationships with potential and existing clients through professional, social, civic, and community groups that promote the services and goodwill of the Company
• Diplomatically handle and resolve any disputes surrounding the closing process.
• Provide exceptional customer service both internally and externally.
• Exemplify the desired culture and philosophies of the organization.
• Perform other duties as assigned by management.

The Escrow Officer will have:

• Ability to perform mathematical calculations, such as interest, percentages, etc.
• Knowledge of legal documents, local escrow procedures and terminology, and basic sales and services techniques.
• Knowledge of the purpose of title insurance and related services, and terminology involved in escrow transactions.
• Previous experience with SoftPro or other title software.
• Ability to perform assignments guided by general escrow procedures.
• Ability to maintain composure in times of stress or interaction with difficult clients.
• Demonstrate problem-solving skills and the ability to work autonomously and think outside the box to resolve any challenges that may occur.
• Excellent communication skills on all levels within and outside the organization, and the ability to negotiate solutions
• High School Diploma, GED, or equivalent.
• Bachelor’s degree in business management, finance, or other related field preferred or equivalent combination of training and experience.
• Title, mortgage, and escrow industry experience is required.
• Strong computer, internet research, and mathematical skills.
• Previous experience as a closing processor.

The Escrow Assistant will be rewarded with:

•   Competitive Salary
•      Comprehensive Benefits Available

o  Medical

o  Dental

o  Vision

•      Paid time off
•       401k
•     Opportunity to work in a great team environment
•      Excellent work/life balance!

Must be authorized to work in the United States without sponsorship

This Company uses E-Verify to confirm identity and employment eligibility