Our client is looking for a passionate, motivated, and driven implementation engineer to provide exceptional technical hands-on support and implementation throughout the on-boarding phase of their platform. The ideal candidate will have both the technical and customer facing skills to resolve customer issues at a high rate, be knowledgeable enough in the digital marketing landscape to lead strategic conversations with our client’s customers and provide value to users by ensuring that we offer world class customer support.

YOUR DAY TO DAY

·        Facilitate excellent customer experience by performing the following duties:

·        Execute the customer’s initial configuration of our client’s platform to integrate into their marketing tech stack and achieve their business objectives.

·        Empower and enable their customers to utilize and realize value from the company’s products.

·        Support the sales team by validating scopes of work for feasibility and level of effort.

·        Communicate professionally via their project management system, email and remote meetings.

·        Effectively troubleshoot and analyze complex issues related to JavaScript Tags, APIs, Data Discrepancies and general front-end code languages, identify possible solutions, and present recommendations & best practices.

·        Become an expert in the Tag Managers, GA4, Adobe, GCP and partner products

·        Contribute to the company’s knowledge base to support both internal and external content.

·        Manage and prioritize workload on a daily basis.

What You Bring To The Company

·        You bring a minimum of 3-5 years of experience in client facing and technical roles.

·        You possess excellent written and verbal communication skills and are a clear and articulate speaker.

·        You are comfortable with reading, writing and debugging JavaScript or similar programming languages.

·        You have experience working in web technologies.

·        You are able to quickly and efficiently search, understand, and apply technical documentation.

·        You are passionate about resolving issues with great attention to detail.

Preferred Qualifications

·        Familiarity with tools such as Browser Developer Tools, Charles Proxy, mobile debugging, various BI tools, databases, and SQL languages

·        Experience in digital marketing and web analytics products such as Adobe Analytics, Google Ads or Salesforce.

·        Familiarity with mobile frameworks.

·        Experience with Tealium products or the Adtech ecosystem

·        Knowledge of cloud computing services such as AWS or GCP