What do we do? We get your resume seen, prepare you for the interview, and get you a job offer! Addvantage Credit Union Staffing was founded in 2002, and exclusively staffs credit unions. We have helped thousands of candidates around the country get their foot-in-the-door at top credit unions and we are most proud of our high placement rate! Thank you for considering the following position in your job search!

We are currently seeking an experienced Member Service Representative for a credit union located in Lake Forest, CA!

Type: Full-time, temporary covering LOA (3 months)

Pay: $20-22/hr

Branch hours: M, T, W, TH: 9:00am – 5:00pm, F: 9:00am - 6:00pm and S: 9:00am – 2:00pm

Responsibilities:

• Inputs member transaction requests for account data changes, cash withdrawals, transfers, check withdrawals, and loan payments.
• Other transaction requests may also include traveler's checks, savings bonds, and money orders.
• Accurately answers member questions regarding credit union products, services, and general credit union policies in a friendly and courteous manner by phone or in person.
• Consistently balance to computer-generated totals within the required timeframe.
• Follows credit union policies and procedures to protects the credit union from exposure to loss or fraud.
• Meets or exceeds assigned performance standards and goals pertaining to member utilization of credit union products and services.
• Stays informed of credit union products, services, procedures, new developments, and knowledge of the competition and their products.

Requirements:

• 1 year of teller experience within a credit union or bank
• Ability to work in a team environment and demonstrate communication and analytical skills
• Demonstrated ability of handling a variety of customer requests including difficult customer situations
• Possess an enthusiastic and professional attitude
• Excellent written and verbal communication skill