Customer Success Manager | Salary + Bonus + Benefits | Eco Friendly Wastewater Intelligence SaaS Startup

Company Description

***This is a remote hybrid model with 25-35% domestic and international travel, No employment sponsorship at this time.***

A recruitment partnership via PhillyTech, our client's mission driven passion is to make a positive impact on people’s lives and the environment by preserving one of the most important resources in the world: water. The wastewater intelligence platform is designed to help water utilities & health departments effectively manage their wastewater quality, efficiency of utilities, environmental health and sustainable ways of life through artificial intelligence and real time data analytics with clear insights. The client's solution gives you the ability to detect events in the network, track the source and make an impact on the wastewater network showcased in a dashboard in real-time.

Culture and Values

This is a people-first culture that enjoy empowering employees, clients and partners to fulfill their dreams and achieve their goals. They value individuals who care about the environment and want to do good in the world, dare to think differently, have a growth mindset with a commitment to see your challenges as opportunities, relentlessly pursue quality, who have a playful spirit and enjoy unwavered teamwork. If you wish to play a meaningful part in making a real difference, then join their energetic growing team and help revolutionize an industry!

Compensation and Benefits Overview 

• Fully covered Health, Vision, Dental, Disability, 401k & Life Insurance Options  
• 18 days PTO per year in addition to paid Holidays 
• Remote first organization with flexible hybrid work schedule 
• We are committed to an equal and diverse workplace
• Strongly encourage professional development & planned team building 

Job Description

Client is looking for an exceptional Customer Success Manager (CSM) that will drive the customer journey and act as a trusted advisor to US based clients. You will communicate the voice of the customer internally to sales and other departments to ensure the delivery of an excellent customer experience through developing an in-depth understanding of customer needs and fostering champions and evangelists. 

• The ideal candidate is a long-term relationship builder with an emphasis on retention and a proactive problem solver with a genuine passion for customer success.
• Work closely with customers during onboarding and deliver water quality insights to drive value with their products.
• Communicate the voice of the customer internally to other departments to ensure we deliver an excellent customer experience through developing an in-depth understanding of customer needs.
• Support customers throughout their journey, develop a deep understanding of their use case(s), communicate progress around quarterly targets to executives, prepare case studies and references, manage escalations, and conduct regular status calls.
• Collaborate with the US sales team to identify expansion opportunities, achieve targets for renewal, and to drive customer satisfaction (including NPS).

Qualifications

Even if you do not have all of the qualifications below, but you know you would be an excellent fit for this position, please consider applying; we would love the opportunity to hear why.

• A proven track record around successfully achieving customer goals, driving customer satisfaction, increasing customer retention, and solving customer issues.
• Strong analytical skills with the ability to translate data into insights.
• Strong interpersonal and relationship building skills.
• Independent and highly self-motivated with a hunger to continually learn and grow.
• Flexible and eager to work in a fast-growing team and multi-tasking environment.
• Great communicator with excellent people skills to collaborate cross functionally with various teams inside the company, clients, and vendors.
• Solid organizational and presentation skills.
• Ability to travel up to 25% of the time to the US office in Boulder, CO and HQ office in Israel.

It’s a plus if you bring to the team

• 3+ years of experience as customer success manager or account management in a B2B SaaS company.
• Background in the digital water industry and/or wastewater conversion is a bonus.
• A Bachelor’s degree in environmental studies or geoscience is a plus.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.