Under the direction of the Chief Executive Officer, the Chief Program Officer is responsible for all aspects of the organization’s programming, including ensuring quality through program design & delivery, staff development, and client communications; measuring impact; and establishing and sustaining partnerships.
1. Ensuring Quality of Programming through Program Design & Delivery, Staff Development, Curriculum Development, and Client Communications 50%
Program Design & Delivery
· Lead the design of the organization's core program areas.
· Ensure programming is responsive to the needs of scholars, families, and the communities and is consistent across sites.
· Lead with a focus on diversity, equity, inclusion and belonging, shared leadership, and empowerment.
· Ensure programs are running at capacity and registration processes are efficient and clearly communicated to clients.
· Ensure that staff utilizes effective group management and facilitation skills in the delivery of scholar and family programming.
· Collaborates with the Compliance Manager to ensure all licensing requirements are followed and maintained.
· Ensure that programming meets all of its regulatory and grant compliance obligations and that there is a process in place for proper documentation and reporting.
· Participate in the development and maintenance of the Programming Department budget. Deploy resources efficiently and effectively to best support the achievement of organizational goals.
Staff Supervision & Development
· Provide supervision for assigned staff that fosters shared decision-making and a team mentality.
· Assume responsibility for the results of duties delegated to staff.
· Collaborate with other leaders to facilitate the onboarding of new programming team members.
· Lead the professional growth and development of the programming team through providing in-house and outside professional development experiences that are high-quality, differentiated, varied, fun, individual, group and team-based.
· Implement assessment programs to measure performance of assigned staff.
· Oversee the development of a high-quality curriculum for all programming best practices, quality enrichment and academic learning activities resulting in both student academic achievement and of organizational goals and objectives.
· Ensure that the curriculum is aligned to areas of focus, program methodology, and the State of Ohio common core standards.
· Oversee the development of curricular resources/lesson plans and provide both staff and external partner organizations.
· Ensure that an annual curriculum calendar is created and maintained.
· Evaluate curriculum and programming components to ensure alignment with funder requirements and outcome measures.
Oversee all Client Communications
· Develop and implement an annual communications plan for timely and effective information sharing with families, school partners, and community partners
· Oversee the organization-wide programming calendar and district-specific programming calendars and effectively communicate these internally and externally.
· Ensure all communications are of high-quality and accurate.
· Understand all client communication platforms and ensure effective use of each.
· Lead the onboarding process of new scholars and families.
2. Measuring Impact 30%
Program Assessment & Improvement
· Provide direct supervision of the Data Manager.
· Oversee the development, implementation, and refinement of effective systems to track scholar development and outcomes.
· Create and oversee the implementation of annual program assessments.
· Regularly visit programming and offer frequent formal and informal feedback to all members of the programming team.
· Develop and implement internal site-level assessments to evaluate program effectiveness that also satisfies Federal, State, and local requirements.
· Implement the program-level assessment tool.
· Modify and improve programming model and programs based on scholars’ needs, staff input, family, school partners, and industry best practices.
· Ensure our data practices are consistent, effective, communicated, and used to drive program improvement.
· Serve as the liaison to school partner counterparts to ensure access to data.
· Develop and implement a communications plan to share our outcomes with external partners.
3. Establishing and Sustaining School & Community Partnerships 20%
· Develop positive and stable relationships with school and community partners.
· Ensure that the expectations of school and community partners, constituents, funders, and other stakeholders are consistently met.
· Communicate our outcomes with school partners on a biannual basis.
· Include school and community partners in our professional development opportunities.
· Increase profile through effective external communication.
- Participate in board and committee meetings.
- Participate in strategic planning and implement strategic vison and objectives.
- Develop and implement new initiatives that improve programming model.
- Create a high performing culture aligned with core values.
- Serve as a liaison between the Programming Department and the Advancement and Finance Departments.
- Develop a team-based environment that motivates and inspires staff to work collaboratively towards the accomplishment of goals and objectives.
- Establish annual departmental and staff goals and objectives that are both realistic and challenging.
- Create staffing plans that will best support the achievement of organizational goals and objectives.
- Maintain a high level of fiscal responsibility.
- Foster a collaborative environment between the programming team and other departments.
Cooperative team participation
- Model honesty, respect and loyalty.
- Demonstrate a passion for equity, inclusive of cultural, racial, ethnic, gender identify, and socioeconomic circumstances.
- Uphold company rules, procedures and policies.
- Hold oneself and others accountable to their commitments.
- Model collaborative behavior.
- Remain open to giving and receiving constructive feedback.
- Serves as a liaison between the administrative and program staff, scholars, and families.
- Develop a strong community culture among staff, parents and the community based upon values.
- Maintain up to date knowledge around emerging program trends.
- Serve as a subject matter expert.
- Collaborate with the Advancement and Finance Departments to ensure alignment between funding requests and programmatic needs.
- Respond to government and foundation requests for proposals and applications in partnership with the Advancement Department.
- Represent the CEO as assigned on relevant committees and task forces, as well as at speaking engagements, conferences, panels, and training sessions.
- Advance the Company’s vision, mission, and values.
- Maintain a customer service focus when interacting with others.
- Utilize effective written and oral communications.
- Keep privileged information confidential.
- Ensure personal appearance has a positive impact.
- Innovative: Feeling comfortable in fast-changing environments; being willing to take risks and to consider new and untested approaches.
- Strategic: Taking a long-range, broad approach to problem solving and decision making through objective analysis, thinking ahead and planning.
- Excitement: Operating with a good deal of energy, intensity and emotional expression; Having the capacity for keeping others enthusiastic and involved.
- Communication: Stating clearly what you want and expect from others; clearly expressing your thoughts and ideas; maintaining a precise and constant flow of information.
- Delegation: Enlisting the talents of others to help meet objectives by giving them important activities and sufficient autonomy to exercise their own judgments.
- Feedback: Letting others know in a straightforward manner what you think of them, how well they have performed and if they have met your needs and expectations.
- Production: Adopting a strong orientation toward achievement; holding high expectations for yourself and others; pushing yourself and others to achieve at high levels.
- Consensual: Valuing the ideas and opinions of others and collecting their input as a part of your decision-making process.
- 100% For Our Kids: Places scholar success and safety above all else.
- Positive Intent: Chooses to believe everyone is working to the best of their ability and with the best interests of the organization and our communities in mind.
- Equity: Promotes and embodies fairness and impartiality.
- Inclusivity: Listens to everyone’s ideas and treats everyone equal.
- Empathy/Compassion: Does the best to walk a mile in someone else’s shoes, always aims to establish a trusting and safe space for everyone to be their authentic selves.
Reasonable Accommodation Statement:
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform he essential functions.
SKILLS & ABILITIES
- Master’s Degree in Education or related field required.
- Minimum ten (10) years relevant experience, preferably in a non-profit organization.
- Minimum five (5) years supervisory experience and program evaluation experience.
- Experience in urban education.
- Knowledge of qualitative and quantitative research methodologies in education and the ability to apply research findings and data to improve out-of-school time organizational practices.
- Proficient in Microsoft Office Suite with the ability to learn other programs.
- Strong written and verbal communication skills.
- Attention to detail.
- Excellent time management skills and strong adherence to deadlines.
- Comfort with managing others, including non-subordinates, and their adherence to deadlines.
- Ability to work independently with minimal supervision.
- Ability to multitask and prioritize frequently changing needs.