Main duties and responsibilities:

• Creating an outstanding patient experience
• Meeting financial goals
• Oversight/coordination of clinical and office activities as a whole for optimal efficiency and patient care
• Accomplish managing financial aspects of the practice, including budgets, payroll, and collections
• Provide outstanding customer service: build positive patient relationships, setting an example for the office staff in alignment with the vision of the practice 
• Interact with and process dental clinic patients
• Schedule appointments
• Perform telephone triage
• Conduct New Patient interviews over the phone
• Process recall program: audit charts, make follow-up phone calls to patients with outstanding treatment plans
•  Optimal treatment scheduling for optimal vitality of the practice
• Oversee the practice holistically, front office, to ensure Practice Values are upheld
• Set and maintain tone of utmost professionalism, kindness, and care for patients and staff
• Communicate clearly, for optimal collaboration and efficiency between clinical and office staff
• Provide accurate / timely information, verbally and/or written, to patients, dentist, staff, vendors 
• Balance taking initiative with informing / strategizing with Owner/Dentist on administrative decisions 
• Take ownership of managing financial side of the practice: meet target goals and budgets for supplies/collections/insurance; drive improvement processes 
• Take ownership of record keeping chart audits, improved records management 
• Take ownership of overall patient experience: patient care from start to finish, treatment plan excellence in communicating/educating patients, treatment scheduling, care follow-thru, and recall program
• Monitor and implement appropriate scheduling practices for patients and staff in order to achieve monthly production goals 
• Adhere to the financial policies of office to achieve monthly collection goals 
• Monitor and reconcile aged accounts receivables regularly to improve cash flow and meet aged accounts receivable goals
• Conduct chart audits: reconcile charts, take charts to storage
• Organize and cull files in storage facility
• Manage operating budgets for labs 
• Manage the application of patient and staff courtesy discounts per policy 
• Daily balancing

Schedule: June 2nd to Nov 15th Mon & Tues 10:00 a.m. - 7:00 p.m., Wed & Thursday 8:00 a.m. - 5:00 p.m. PST (5–6-month engagement with the possibility of long-term)

Salary: $20-$30/hour

Our ideal candidate

• 10+ years of dental front office experience
• Dentrix experience is advantageous
• Possess knowledge of medical/dental terminology
• Leadership qualities and experience motivating staff and optimizing patient satisfaction
• Highly competent in computer use, including Excel, word and social media
• Ability to troubleshoot software and dental equipment problems
• Experience digitizing office records and running a paperless office
• Understand and comply with business practices associated with a dental practice
• Understand and comply with licensing and continuing education requirements for professional staff
• Understand and comply with dental office HIPAA compliance
• Understand and comply with the HI-TECH Act of 2009
• Punctual and excellent attendance record
• Confidentiality (exercises discretion with confidential information, material, and conversation)
• Willing to learn and takes instruction well
• Good communication skills (polished communication style, clear, concise, listens well, constructive speaker)
• Great attention to detail & Follow-through (digs beneath the surface, asks questions, tracks all aspects of the task at hand, completes assigned tasks each day)
• Great at multi-tasking
• Time management Skills (completes tasks on schedule)
• Has a professional Demeanor
• Values good organization and always prepared
• Self-sufficient and productive (anticipates needs & takes initiative, observes what is needed and steps in to take action without needing to be told, self-starter)
• Enthusiastic and passionate about dental
• Able to work smoothly with different personalities (works exceptionally well with dentist/supervisor)
• Passion for Patient Care and Running a Successful Dental Practice
• Brings positive energy to the workplace
• Fueled by a desire to help patients and the practice thrive
• Financial Intelligence (comfortable asking for money and understanding value of services)
• Takes ownership & accountability (treats the business as if it was theirs; takes full responsibility and ownership of their role and associated duties)
• Excellent Customer Service: presence (manages challenging/stressful situations and people with decorum)
• Not afraid to voice concerns/ideas; actively engages and participates in staff/team activities
• Ability to observe and change interaction style with patient and staff for most effective relationship-building
• Self-Aware (able to see their own strengths and weaknesses and generally observe self/others and filter behavior based upon self-awareness)
• Receptive to Feedback (welcomes constructive criticism as a means to grow professionally; makes changes accordingly)
• Adaptable & Flexible (ability to shift one’s style and ways of accomplishing tasks and meeting goals, based on organization changes, personalities, and decisions they may not agree with)
• Ability to build long-term relationships with patients and staff (to instill in others that “the dental office is their dental home”)
• Sees office staff as part of their team (works to support, motivate, influence, and offers shared leadership)
• Actively seeks ways to improve operational efficiency (including procedures and protocols)
• Consistently exercises care and excellence in the completion of work assignments 
• Integrity
• Trustworthy and honest
• Requests direction, permission, and assistance as needed
• Sound decision-maker

Practice Description

• 2 doctors
• 4 operatories
• 7 total number of staff

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