Main duties responsibilities:

• All Insurance Verification (verify all patients, full breakdown for new patients. Update the coverage tables, maximums, deductible, etc... for existing patients) and Data Entry/Editing
• Filing Insurance Claims with appropriate documentation/attachments 
• Sending Pre-Determinations
• Sending Out Medical History Forms
• Uploading Medical History Forms/Inputting Medical and Demographic Data 
• Confirming appointments (emails are sent out to patients and if they do not get a confirmation at least 2 days in advance, office will start calling patients to confirm. Gives the office the time to fill the schedule if a spot opens up)
• Answering phones
• Supporting the office with schedule-filling efforts (filling hygiene schedule)
• Assisting with Ngage (online scheduling/patient engagement software) and Weave Messaging (Weave is also used by the office for sending out the medical history forms)
• Unscheduled treatment

Schedule: 32 hours/week (Some flexibility. Open to more or slightly less hours) during the office hours of Monday (By appointment only,) Tuesday and Friday 7:15 a.m. - 2:00 p.m., Wednesday and Thursday 7:15 a.m. - 4:00 p.m. (CST)

Salary: $20-$25/hour

Our ideal candidate

• Dentrix experience is REQUIRED! (Dentrix is used to send out claims and pre-authorizations)
• 3+ years of dental experience REQUIRED!
• At least 1 year of pedo experience REQUIRED! (Thoroughly knowledgeable in pediatric dental services)
• Experience with general anesthesia for pedo is advantageous
• Bilingual (Spanish, Hindi, Arabic, etc...) is advantageous
• Experienced with understanding the nuances of insurances (knowledge of PPO and insurance submission experience)
• Great customer service skills (focused on high quality customer service)
• Great and positive attitude (polite and friendly)
• Punctual and excellent attendance record
• Willing to learn and takes instruction well
• Excellent communication skills
• Proficient with computers
• Great organizational skills
• Time management Skills
• Great attention to detail (detail oriented)
• Great at multitasking
• Professional
• Efficient
• Understands the process
• Values good organization and always prepared
• Self-sufficient and productive (proactive and self-initiating)
• Enthusiastic and passionate about dental
• Listening, knowing and understanding our patient's needs (heavy ethnic patient base)
• Able to improve patient experience
• Quickly responsive to team and patients

Practice Description

• 2 Doctors
• 7 operatories
• 9 total number of staff

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