(This position has recently been filled, however, if you would like to apply to this position as a backup candidate you are more than welcome to!)

Main duties responsibilities

• AR insurance
• Patient collections/disputes (answering patient collections disputes and answering patient account questions)
• Checking eligibility/preparing insurance benefits breakdown (office has their own sheet - entering patient information, especially insurance information into Eaglesoft/patient follow-up to get insurance information if not in system) *For the insurance breakdown, attach document to Eaglesoft Smartdoc and also put frequency info into Eaglesoft schedule, appointment notes
• Updating the insurance coverage table in PMS
• Reaching out to unscheduled treatment patients/filling schedule to production
• Overflow/answering phone calls
• Email/text follow-up with patients
• Submitting pre-authorizations
• Submitting claims of previous day's treatment (will need to double check correct providers/codes)

Schedule: Short term project (2 months and 2 weeks while Office Manager is on medical leave) 30-40hrs/week - Matching as close as possible to the office hours of Mon, Weds, and Thurs 7:30 a.m. - 3:30 p.m. and Tues and Fri 9:00 a.m. - 5:00 p.m. PST time zone (Possibility of position transitioning into a part-time long-term position)

Salary: $20-$27/hour

Our ideal candidate

• 5+ years of dental front office and scheduling experience REQUIRED!
• Eaglesoft experience is REQUIRED!
• Vyne experience is advantageous (used for claim submission)
• Weave experience is advantageous (used for phones and patient communication)
• Zocdoc experience is advantageous (used for marketing)
• Experience/knowledge of Insurance AR, insurance claims, and disputes
• Office Manager experience is advantageous
• Excellent phone skills
• Experienced scheduler
• Great customer service
• Great attention to detail (detail-oriented)
• Experience with PPO insurance
• Punctual and excellent attendance record
• Reliability
• Confidentiality
• Professionalism
• Willing to learn and takes instruction well
• Good clear communication skills (excellent written communication skills, timely with all forms of communication, and with good, clear updates)
• Great and solid at multi-tasking
• Proficient with computers (tech savvy)
• Time management Skills
• Mature/Professional (never loses his/her cool, not easily ruffled)
• Personable (friendly and responsive with patients)
• High EQ
• Values good organization and always prepared
• Self-starter (self-sufficient and productive)
• Enthusiastic and passionate about dental
• Able to work smoothly with different personalities

Practice Description

• 2 doctors
• 3 operatories
• 10 total staff members

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