CLIENT SUMMARY:
Located in San Jose, CA, Chick-fil-A Monterey Road and Tully Road is operated by Shannon
Balderas. Shannon has been an Operator for 8 years, and since opening in 2014, the store
has consecutively increased sales and currently ranks in the top 2% of the entire Chick-fil-A
brand! Prior to joining Chick-fil-A, Shannon served in the Peace Corps and as a Police Officer,
but always felt drawn to Chick-fil-A’s culture and mission. Shannon is passionate about
growing the business and serving, supporting, and developing her 130+ team members. The
team embodies the core values of Integrity, Strong Work Ethic, Growth Mindset, Servant
Leadership, and Hospitality. Join a thriving Operator and team that is committed to
operational excellence in the restaurant, but also truly values their community and serving
their city.
POSITION OBJECTIVE:
Chick-fil-A Monterey Road and Tully Road is seeking a Restaurant Director with the ability to
provide operational oversight and strong leadership to its 130+ team members. This person
will be in a leadership position where they will have the opportunity to lead, grow, and serve.
This individual will have their hand in multiple aspects of the restaurant from managing a
department to business planning and strategizing. The ultimate goal for this person is to
work alongside the Owner/Operator and other Leaders to play a key role in growing the
business and holding the team accountable. This opportunity is far greater than “fast food”
but is an opportunity for a key individual to impact the day to day team members and
business functions of a Chick-fil-A restaurant. This leader will be intentionally developed, and
long-term this individual will have the opportunity to serve as a top leader in an even larger
capacity or pursue becoming an Owner/Operator within the next 3-5 years!
POSITION KEY RESPONSIBILITIES
•Work in the operations overseeing and supervising daily systems and processes
•Enthusiastically lead and positively impact team and culture through celebrating successes
and modeling core values
• Mentor, coach, invest in, and build relationships with a diverse team of 35-40 people
•Celebrate successes while holding team members accountable for performance results
•Ongoing evaluation of business operations and streamlining systems/processes for efficiency
•Know, set, and evolve store goals with a focus on Food Quality, Safety, Taste, Cost, and Sales
Growth
•Perform off-shift managerial tasks such as team development, reviewing reports and results,
inventory, ordering, and equipment maintenance
•Ensure Chick-fil-A Monterey Road and Tully Road is meeting and exceeding all Chick-fil-A
standards
•Partner with other Directors to build relationships and grow success of the business
• Meet regularly with Leadership Team and the Operator for training/personal development and
to execute overall vision
COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED
• Bachelor’s Degree Preferred
• 2-3+ years of leadership and management experience
• Energetic with high integrity; passion for leading, coaching and developing others
• Driven and motivated with a strong work ethic
• Demonstrates servant leadership mentality; willing to get your hands dirty
• Perceptive and innovative; able to determine needed ongoing changes to the business
• Possesses a willingness and desire to learn and be coached; open minded and adaptable
• Ability to keep composure under high pressure and make decisions quickly
• Strong communication skills; quick thinker and decision maker
• Organized and detail oriented with strong time management skills
• Dedicated, focused self-starter, and resourceful problem solver
• Ability to obtain the knowledge and skills of every position in the operation