CLIENT SUMMARY

Located in Greensboro, NC, Chick-fil-A Friendly is owned and operated by Jim Brown, who  has been a successful Chick-fil-A Operator for over 30 years! Jim and his Executive Director,  Ellie, are driven and passionate about continuing to grow their high volume business, while  serving people with care and competence. The team exists to provide the essential needs of  food and fellowship for their community, and creates the opportunity for a respectful  livelihood for those employed. The team embodies a Culture of Care and confident growth  mindset that is driven by honor, dignity, and respect. Join a thriving team that is committed  to operational excellence in the restaurant and serving their Greensboro community well!

POSITION OBJECTIVE

Chick-fil-A Friendly is seeking a Restaurant Director with the ability to provide operational  oversight and strong leadership to all team members. This person will be in a leadership  position where they will have the opportunity to lead, grow, and serve. This individual will  have their hand in all aspects of the restaurant and will be expected to drive excellence every  day. The ultimate goal for this person is to work alongside the Executive Director and  Director team to play a key role in growing the business and developing team members. This  role is hands on, so this leader must have the ability to manage multiple areas of the  business simultaneously. In order to be successful, consistent and effective communication  are key, as well as the ability to examine key performance indicators and shift directives to  manage results.

POSITION KEY RESPONSIBILITIES

• Open or close the restaurant dependent on shift 
• Work in the operation, overseeing and supervising daily systems and processes
• Coach and train your team; celebrate successes while holding team members accountable for performance results  
• Positively impact the team and culture by modeling core values  
• Intentionally invest in and develop team members and mid-level leaders  
• Manage money with accuracy and integrity
• Ensure excellence in customer service and guest experience.
• Ongoing evaluation of business operations and streamlining systems/processes to improve efficiency and to build sustainable sales and profit growth  
• Know, set, and evolve store goals with a focus on key metrics 
• Evaluate logistical needs and plan ahead to ensure that the store runs with excellence  during peak times 
• Perform off-shift managerial tasks such as team training, scheduling, inventory,  ordering, etc. 
• Meet regularly with Operator, Executive Director, and Director Team to set goals,  train, and achieve.

SKILLS & EXPERIENCE NEEDED

• Bachelor’s Degree preferred  
• 5+ years management or high level leadership experience required 
• Ability to lead large teams and also be led and coached well 
• Integrity; trustworthy to be a top leader in a thriving business 
• Servant Heart; possesses humility; willing to do any task asked of them
• Ability to perform at a fast pace; comfortable with very high volume
• Innovative, flexible, and proactive problem solver; Decisive  
• Personable; prioritizes connection with the team from entry level to Operator
• Effective Communicator with entire team  
• Great Listener; leads with empathy  
• Optimistic and engaging; excited about the vision/future growth of the company  
• Possesses a willingness and desire to learn and be coached; able to take feedback and  activate changes