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Franchise Development Operation Specialist - 1787952
Carlstadt, NJ
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Job Details


Job Description

  • Assist in leading by example: Exhibit exceptional service behaviors and ensure that every team member is also exhibiting these same behaviors
  • Assist in leading the company's day-to-day business operations by filtering all decisions through the funnel of ensuring Operational Excellence
  • Identify, solve, and implement lasting solutions to operational bottlenecks
  • Communicate and implement changes to standards, policies, and follow up on all issues with the stores.
  • Manage and update store SOP manual
  • Ensure stores have completed and implemented all current store level training programs
  • Responsible for the communication / training and follow up of all new product and promotions
  • Proficient in safety & security standards to ensure the safety of the team
  • Efficiently schedule team members on a weekly basis to achieve desired labor productivity and guest experience scores
  • Arrange and assist with the training of newly hired employees
  • Develop and execute promotions and special events to boost sales and to exceed monthly sales targets
  • Search for new supply vendors for better quality and lower cost and build a strong relationship with the vendors
  • Expertly count monthly inventory to ensure accurate end of month reporting that allows the organization to be proactive in high-level decision making and goal setting
  • Monitor and analyze sales reports and P&L


  • Bachelor’s degree or higher in hospitality management (Preferred)
  • SCA Certification (preferred)
  • Managerial Food Handlers (Required)
  • New York City Food Handlers (Required)
  • 2+ years of multi-unit operation management experience (Required)
  • Food & Beverage experience (preferred)
  • Ability and willingness to travel up to 60% (most of site within NY and NJ, Overnight travel occasionally required)
  • Knowledge of retail or restaurant industry operations and financial reporting
  • Strong verbal and written communication skills (Bilingual Preferred: English and Korean)
  • Proficiency in Microsoft computer skills, i.e.
  • Superior analytical skills Strong analytical skills
  • Ability to keep up in a fast-paced environment
  • Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment
  • Strong organizational, interpersonal, problem-solving and influencing skills 
  • Experience in training and developing other leaders
  • Ability to build solid relationships and work effectively with others at all levels of an organization
  • Ability to lead, motivate, hold accountable, develop, direct, and achieve target results for a customer group, business unit or Franchise Partner(s)

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