Job Details

Description

Job Description

• Assist in leading by example: Exhibit exceptional service behaviors and ensure that every team member is also exhibiting these same behaviors
• Assist in leading the company's day-to-day business operations by filtering all decisions through the funnel of ensuring Operational Excellence
• Identify, solve, and implement lasting solutions to operational bottlenecks
• Communicate and implement changes to standards, policies, and follow up on all issues with the stores.
• Manage and update store SOP manual
• Ensure stores have completed and implemented all current store level training programs
• Responsible for the communication / training and follow up of all new product and promotions
• Proficient in safety & security standards to ensure the safety of the team
• Efficiently schedule team members on a weekly basis to achieve desired labor productivity and guest experience scores
• Arrange and assist with the training of newly hired employees
• Develop and execute promotions and special events to boost sales and to exceed monthly sales targets
• Search for new supply vendors for better quality and lower cost and build a strong relationship with the vendors
• Expertly count monthly inventory to ensure accurate end of month reporting that allows the organization to be proactive in high-level decision making and goal setting
• Monitor and analyze sales reports and P&L

Qualifications

• Bachelor’s degree or higher in hospitality management (Preferred)
• SCA Certification (preferred)
• Managerial Food Handlers (Required)
• New York City Food Handlers (Required)
• 2+ years of multi-unit operation management experience (Required)
• Food & Beverage experience (preferred)
• Ability and willingness to travel up to 60% (most of site within NY and NJ, Overnight travel occasionally required)
• Knowledge of retail or restaurant industry operations and financial reporting
• Strong verbal and written communication skills (Bilingual Preferred: English and Korean)
• Proficiency in Microsoft computer skills, i.e.
• Superior analytical skills Strong analytical skills
• Ability to keep up in a fast-paced environment
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment
• Strong organizational, interpersonal, problem-solving and influencing skills 
• Experience in training and developing other leaders
• Ability to build solid relationships and work effectively with others at all levels of an organization
• Ability to lead, motivate, hold accountable, develop, direct, and achieve target results for a customer group, business unit or Franchise Partner(s)