Our client company is one of the top 20 Global Beauty Companies ranked by Beauty Sales and is operating a cutting-edge R&D center and product distribution. It operates through multiple divisions and has an estimate of up to 40 brands under it. It has an annual revenue of 4 billion and an estimate of 2,000 employees worldwide. They are seeking a Korean/English bilingual candidate for the IT Specialist position.
This position will be responsible for providing accurate guidelines to a 3rd party IT vendor for a company in Vermont, communication between HQ and APUS to deploy our needs and assisting IT Manager. Configure hardware and software, set up computers, printers and provide daily support for computer network users, ensuring that users can interact with hardware and software successfully.
§ Provide IT support to end users.
§ Respond to IT requests and inquiries in a timely manner.
§ Monitor and ensure proper functioning of IT systems/applications.
§ Set up and test the SAP-ECP system; understand and apply SAP methodologies.
§ Responsible for logging all new and existing IT assets into master asset list.
§ Knowledge of DNS, TCP/IP, VPN, FTP.
§ Strong troubleshooting skills for end users.
§ Log all assets as accurate and up to date as possible so data can be provided to HQ when requested.
§ Developing and maintaining working relationships with internal key stakeholders including upper management, department heads and others.
§ Report and assist complex planning and implementation of systems that is carried out by the IT Team.
§ Collaborate with HQ offices for major projects and develop reports requested by Headquarter offices.
§ Train New Hires on how to use internal company systems.
§ MSP management
Key Experience and Skills:
Qualification and Experience
§ Minimum Degree or Diploma in Business Management, Computer Science or Engineering, Information Technology preferred
§ At least 2 years of experience in a IT role (Preferred)
§ 2+ years- experience managing MSP vendors. (Preferred)
§ Must work in office at least twice per week.
§ Experience in SAP, EDI and Network is an advantage. (Preferred)
§ Experience working with multiple stakeholders.
§ Strong IT operational background
§ Bilingual (Korean-English) is required (Must know how to read/write)
§ Analytical and problem solving skill
§ Strong written and oral communication
§ Good interpersonal & communication skills
§ Able to conduct research into application and software issues
§ At least two years of experience in Network/TCP IP/Windows/Mac
§ Meticulous, analytical and independent
§ Possess a strong sense of urgency, able to prioritize and meet deadlines
§ A confident self-starter with a high level of drive
§ Self-motivated, committed, determined, diligent and trustworthy nature
§ Results oriented, resourceful, resilient, meticulous, has initiative, and willing to be “hands-on” when required
§ Willing to work beyond contractual work hours when required
Good listener and be a dedicated team player, willing to help others