Strong customer orientation and strong negotiating skills

·        Background in import logistics, global import operations, and Customs Compliance.

·        Develops and maintains operational plans to include all business requirements of customers

·        Provides pricing for ocean/air/trucking freight with carriers, 3rd party logistics providers

·        SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance

·        Responsible for developing and enforcing standard operating procedures to comply with all local, state and federal regulations related to shipments and transportation

·        Builds relationships with carriers, vendors, & internal team members, and helps resolve any freight problems that may arise.

·        Review KPI for each business and performance regularly for customer satisfaction.

·        Learn and follow company work hours, policies, procedures and rules governing professional staff behavior

·        Perform ad-hoc reporting, as required

·        Perform other job-related duties as required

Qualifications:

·        Preferred 3+ years of work experience in freight forwarding or logistics industry (Ocean / Air

Carrier) but not required

·        Strong Excel spreadsheet and PowerPoint preparation skills

·        Highly organized with ability to manage multiple projects, while paying close attention to detail

·        Bilingual in English and Korean preferred

·        Excellent analytical and problem solving skills

·        Great interpersonal skills, with ability to communicate openly and effectively

·        Works well under pressure and has a sense of urgency

·        Strong work ethic Outlook, Microsoft Office application such as Excel/Power point/Word

·        Bachelor’s Degree preferred

·        Ability to travel up to 10 %