Job Function/Description:

• Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.
• Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.
• Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.
• Provide customers with updates on the status of their shipments.
• Monitor shipments to ensure they are delivered on time and in compliance with regulations.
• Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.
• Provide customer service, including responding to customer inquiries, and resolving customer complaints.
• Keep records of all transactions of shipments, and maintain customer accounts.
• Develop and implement strategies to optimize operational processes.
• Collaborate with other departments to provide high quality customer service.

Skills and Specifications

• 3+ years of Freight Forwarding operation or transportation/logistics-related relevant experience
• Strong understanding of international transportation / freight forwarding industry
• Bachelor’s Degree preferred, High school GED required
• Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
• Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
• Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties
• Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
• Excellent problem-solving skills
• Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization

TMS and WMS system experience preferred