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Logistics Operator - 2325358
Santa Fe Springs, CA
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Job Function/Description:

  • Receive and review shipping instructions from customer and ensure that all documents are accurate and complete.
  • Prepare shipping documents and other related paperwork, such as Arrival Notices and ISF information.
  • Monitor shipment status, including tracking and tracing, and report any delays to customer throughout the transit process.
  • Provide customers with updates on the status of their shipments.
  • Monitor shipments to ensure they are delivered on time and in compliance with regulations.
  • Manage relationships with selected drayage/trucking carriers/customs broker and make urgent communication in case of emergency.
  • Provide customer service, including responding to customer inquiries, and resolving customer complaints.
  • Keep records of all transactions of shipments, and maintain customer accounts.
  • Develop and implement strategies to optimize operational processes.
  • Collaborate with other departments to provide high quality customer service.



Skills and Specifications

  • 3+ years of Freight Forwarding operation or transportation/logistics-related relevant experience
  • Strong understanding of international transportation / freight forwarding industry
  • Bachelor’s Degree preferred, High school GED required
  • Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
  • Ability to build trustworthy relationships with vendors/customers, and experience with vendor management
  • Ability to prioritize, ability to shift one’s focus to urgent issues while not falling behind on other duties
  • Proficient with Outlook, and Microsoft Office applications - PowerPoint, Word, especially Excel with v-lookups and pivot tables
  • Excellent problem-solving skills
  • Excellent presentation, communication, and organizational skills including effective written and verbal communications skills to communicate with various levels of the organization

TMS and WMS system experience preferred

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