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Customer Support - 1357183
New Castle, DE
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Customer Service/Interaction

- Order management for customers

- Ability to prioritize multiple projects and tasks at the same time

- Proactive communication with customers and internal departments/staff

- Update and inform when needed and to help resolve issues with client support team

- Proven track record of customer satisfaction and operational excellence

- Strong communication experience with team members

- Exceptional business communication skills

Qualifications, Skills, and Competencies

· Associate or bachelor’s degree preferred

· 1- 3 Years Experience: Customer Service

· Proficient Computer Skills including Google Gsuite/Microsoft products

· General understanding of Help Desk/Ticketing System, preferably Freshdesk

· Troubleshooting and creative problem-solving skills

· Advanced level of effective communication (all forms)

· Exceptional leadership and team building skills

· Familiarity with Warehouse Distribution/Supply Chain processes including Shipping Carriers (ie. UPS, Fedex, etc.)

· Ability to manage multiple priorities and teams in a very fast-paced, dynamic environment

· Ability to track and trace carrier shipping statuses

· Understanding of the E-Commerce order process

· Knowledge of inventory

· SKU management/ maintenance

· Manage Inquiry, Dispute and Problem Resolution

· Identify problems/root cause to issues and implement process or technical resolution to support related tickets

· Improve overall customer satisfaction

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