Customer Success Coordinator

Our client's warehouse is a fast growing, full-service Third-Party Logistics (3PL), helping SMBs and global brands with E-Commerce fulfillment, Amazon FBA, big-box retailer distribution, and wholesale fulfillment with the backing of modern technology and our unique, boutique-like service level. 

To help excel the organization’s growth, our client company is seeking an individual who is passionate and eager to learn the ropes of how retailers and wholesalers rely on 3PLs to manage and fulfill online orders as a Customer Success Coordinator by acting as the key liaison for client accounts.

Key Responsibilities

• Handle order fulfillment operations, billing, and customer service functions in a timely manner

• Communicate and follow-up with customers on order requests and inquiries

• Coordinate and communicate with transportation vendors to ensure timely and accurate deliveries

• Mediate delivery requirements and shipment tracking between customers, truckers, brokers, warehouse associates, and vendors to ensure proper delivery

• Analyze work processes while doing associated data entry tasks into operating system

• Develop and retain relationships with trucking, warehouse, customs brokers, ports, and other vendors

• Positively impact client success

Requirements

• Bachelor’s degree in Business Administration or Supply Chain Management or related field

• 1+ years of experience in handling customer service

• Strong attention to detail

• Well organized and quick to adapt

• Willingness to constantly learn

• Proficient in using Microsoft Office Suite (Word, Excel, Powerpoint)

• Good and clear communication skills

• Experience in logistics, and/or supply chain (preferred)

• Speaks Korean (preferred)