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Customer Service Representative (EN/KR) - 1173388
Carlstadt, NJ
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Our client is a distribution HQ for the one of the largest international supermarket in the U.S. They are looking for a bilingual KR/EN candidate for the Customer Service Representative position.

Job Duties:

  • Respond to customer support inquiries as quickly and accurately as possible via phone, chat and email.
  • Assist customers with after-sales service issues
  • Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
  • Actively involve in pre-sales & post-sales support including: process returns, make order changes, provide delivery estimates, answer questions regarding product selection, usage, and troubleshooting and support other functions related to online orders.
  • Deal with orders in the back office and liaise with logistics.
  • Data entry/analysis and prepare report for Management.

Job Qualifications:


  • Bachelor's degree in Marketing, Business or relevant field or experience with Customer Service for more than 1 year
  • Ability to operate in a team environment
  • Experience with E-commerce websites or platforms are preferred
  • Outstanding written and verbal communication skills, great phone etiquette and elevated speech
  • Proactive personality and self-motivator
  • Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
  • Proven to be organized, methodical, rigorous
  • Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly

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