Key Responsibilities

·        Prepare and distribute all required air and ocean import documentation in a timely fashion to appropriate parties (i.e. delivery orders, arrival notice, etc.)

·        Communicate with vendors and customers to obtain documents required to satisfy transaction requirements

·        Track, trace, and monitor progress of shipments and deliveries to ensure timely processing

·        Communicate with air and ocean carriers, origin and destination locations regarding shipment status, special handling, and delivery of freight

·        Mediate delivery requirements and shipment tracking between customers, truckers, brokers, warehouses, and vendors to ensure proper delivery

·        Ensure accuracy and completeness of import documentation

·        Input, distribute A/P invoices and ensure timely A/R collection

·        Act as an operational liaison with customer to provide excellent, professional customer service

·        Handle order fulfillment operations, billing, and customer service functions in a timely manner

·        Negotiate rates & find additional competitive (service and rates) vendors

Requirements

·        Bachelor’s Degree (preferred)

·        1-2 years in freight forwarding, logistics, and/or supply chain

·        1-2 years of experience in handling customer service

·        Strong attention to detail

·        Well organized and quick to adapt

·        Proficient in using Microsoft Office Suite

·        Good and clear communication skills

·        Speaks Korean