As a digital growth partner, our client company provides with digital transformation excellence in cloud, Al/Big data, smart factory and logistics, smart city, block chain and other technologies for wide variety of businesses. They are currently looking for an Entry Level IT Support/Help Desk for their New Jersey location:

Roles and Responsibilities:

• Manage inventory of new PCs and keep track record
• Manage inventory of returned PC from users, prepare for re-use, manage storage/data for legal purpose
• Manage inventory of loaner PC including VIP loaner PC, prepare for loaner PC use, keep track in and out record of loaner PCs
• Provide support of PC and equipment disposal for Property Management team and PC audit for Audit team
• Prepare PC from inventory - install and configure any necessary software and deploy the PC to the users - and PC setup for new hires or replacement for existing users. For the user accounts, follow up account activation status with HR
• Perform testing of new PC model to check Application compatibility and prepare new installation HDD/SSD image
• Perform PC part upgrade or replacement with spare/new part
• Shipment of PC or other IT equipment to other offices or to remote users - track, receive PC/equipment from other office or remote users and manage/track inventory
• Test new PC model's performance and overall compatibility with installation files
• Upgrade and maintanace of most up-to-date Windows Operation system
• Create and test new image files for PC deployment
• Set up temporary PCs or preserve PCs on as per Audit Team's request
• Perform peripheral device installation and configure driver and any necessary setup
• Perform transferring data from one storage device to another storage device
• Provide user support regarding VDI
• Provide user support regarding Software related with VDI
• Provide user support regarding printer and scanner connection on VDI
• Monitoring VDI status
• Provide user support regarding E-mail system
• Analyze records and logs to spot underlying trends and potential issues.
• Provide support on VDI management policies
• Troubleshoot and repair PC's HW/SW
• Perform manual scanning and removal of malware in PC, check and make sure anti-virus software is properly running
• Perform troubleshooting PC’s wired/wireless issue and configure proper setting
• Perform installation, configuration and troubleshoot of peripheral device such as printer, scanner, and other PC accessories
• Perform installation, update and troubleshoot of PC installed application and LG Intranet system
• Perform scanning and checking of storage device and provide support for recovering data from failed storage device (3rd party vendor can be involved)
• Perform security system update on user PC and if there are any issues, investigate and escalate to Information Security team if necessary.
• Provide any necessary support upon request of Information security/Legal/Audit team for PC and storage data.
• Provide support to VIPs regular basis with scheduling, prioritize support for VIP’s request and issue and reported/escalated.
• Provide support of local/remote users and VIPs in emergency

Education and Experience:

• Bachelor's Degree preferred.
• 1-3 years of experience in IT Support field
• Working knowledge of file server (Widows, Linux) FTP server
• Basic level on network structure and diagram
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge and experience of customer service practices

Working Hours: Mon-Fri, 8AM to 5PM.