Our client is a distribution HQ for the one of the largest international supermarkets in the U.S. They are looking for a e-Commerce Customer Service Representative.

​Job Duties:

• Respond to customer support inquiries as quickly and accurately as possible via phone, chat and email.
• Assist customers with after-sales service issues
• Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
• Actively involve in pre-sales & post-sales support including: process returns, make order changes, provide delivery estimates, answer questions regarding product selection, usage, and troubleshooting and support other functions related to online orders.
• Deal with orders in the back office and liaise with logistics.
• Data entry/analysis and prepare report for Management.

Job Qualifications:

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• Bachelor's degree in Marketing, Business or relevant field or experience with Customer Service for more than 1 year
• Ability to operate in a team environment
• Experience with E-commerce websites or platforms are preferred
• Outstanding written and verbal communication skills, great phone etiquette and elevated speech
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
• Proven to be organized, methodical, rigorous
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly