Role Description:

The primary role of this position is to guide and manage the IT team to ensure that technology solutions align with the organization's goals and operate efficiently. Here are the core aspects of this role: Responsible for project management, issue and risk management, regular and irregular report to customer and upper management, and communication with customer and internal across local office and global HQ. As the team especially is specialized for the customer service industry and is very related with cutting edge technology such as CRM, AI, and Omni channel solution, so this position requires understanding of various IT area. As a team leader, this position must constantly strive for the team's continuous growth and customer satisfaction.

Responsibilities:

•Manage and evaluate team member’s performance, quality, issue, and risk

•Perform overall responsibility and management for the operation of the legacy systems.

•Responsible for IT project leading, quality control, and timely delivery.

•Lead the continuous customer proposal and the creation of new services.

•Support and improve customer with various IT knowledge

•Develop new business and manage revenue and profit

•Internal / External Communication with any channel

•Operation support overseeing the maintenance and support of Global IT systems

•Problem solving and incident management in timely manner

•Document and reporting

Requirements:

•Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications (e.g., PMP, ITIL) are a plus.

•Experience: Minimum of 10 years of experience in IT management or a similar role, including experience leading a team.

•Service industry support experience is preferred first according to the team's specialties that specialize in the service industry (main customer : LGE Service Corporate Alabama).

•Technical Skills: Proficiency in relevant technologies, systems, and software. Strong understanding of IT technics for customer service industry. (SAP SD, Field Service Solution, SFDC Service cloud, AWS Connect)

•Leadership Skills: Proven ability to lead and motivate a team, manage conflict, and drive results.

•Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.

•Problem-Solving Skills: Strong analytical and troubleshooting skills, with a proactive approach to resolving issues.

•Strong facilitation and communication skills – both written and verbal (bilingual a plus – English/Korean)

•Excellent organizational skills and attention to detail