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Technical Call Support Specialist - 1545358
Little Ferry, NJ
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Job Description – Technical Support Specialist for Home Appliances



Essential Responsibilities

·         Provide troubleshooting/diagnostic assistance to repair technicians for Samsung Appliance products which encompasses Refrigerator, Washers, Dryers, Microwaves, Ranges and Dishwashers.

·         Research technical bulletins and repair knowledgebase to ensure the information provided to the repair technicians is current and accurate.

·         Record call information, including a synopsis of the situation and recommendations made, in Samsung’s nPass System.

·         Following requests in accordance with Samsung policies.



Skills- Required

·         Ability to identify, diagnose, and solve unique and complex product specific technical problems

·         Excellent phone communication and customer service skills

·         Excellent interpersonal skills – able to interact and de-escalate situations with the customer

·         Written communication skills – able to document content of calls quickly and concisely

·         Well organized

·         Detailed oriented

·         Independent learner



Skills - Preferred

·            Samsung appliance or home appliance repair experience

·            Microsoft Office proficiency

·            WPM 35+

·            Bilingual (Korean or Spanish) 

·            Ability to understand wiring diagrams and other technical information

·         Robust technical troubleshooting and triage skills respective to Home Appliance products

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