LG CNS Cloud PC Admin Job Description
Individual will be responsible for IT Support management for the enterprise environment. This person will also be responsible for project base task, project coordination, vendor control and project scheduling. The ideal candidate will have excellent communication skills, the ability to work on projects (as well as daily operations), and a solid understanding of enterprise system and some knowledge of network to support the day-to-day environment.
Responsibility:
• Manage MS Azure cloud environments in accordance with company security guidelines
• Day-to-day activities that provide support to our clients related Azure VDI, O365 and general IT issues
• Troubleshoot Windows OS base laptops, wired/wireless LAN, Cloud service and any other office IT related device.
• Configuration, maintenance, and optimization of the Office 365 suite within the organization
• Troubleshoot incidents, identify root causes, fix, and document problems, and implement preventive measures
• Provides all level of technical supports for the customers
• Coordinate with HQ for projects
• Managing IT help desk team and evaluate performance
• Develop daily, weekly, and monthly reports on help desk team’s productivity
Minimum Qualifications:
• Related bachelor’s degree; or 3~4 years related experience and / or training; or equivalent combination of education and experience
• 3~4 years of experience in enterprise helpdesk environment or Information Technology
• Strong troubleshooting methodology is required
• Individual must possess a broad knowledge of enterprise equipment
• Knowledge in Enterprise AD environment
• Experience in Microsoft Azure VDI, Microsoft O365 suite
• Great Communication and presentation skill and must be a team player.
• The position will require traveling, weekend work and after hours work time to time to respond urgent issues.
• Fluent in Korean/English
Preferred Qualifications:
• Microsoft Certified Professional (MCP)
• Security+
• CCNA+
• Proficient knowledge and understanding of MS Office and other standard software.
• Proficient knowledge and understanding of MS Azure and O365
• Understanding of Active Directory and Windows System Infrastructures
