Our client is a logistics service providing company that is specialized in Return, Refurbish and Repair for electronics such as cellphone, tablets, TVs and sound bars for their many well-established clients around the world. They are currently seeking a candidate for their Customer Service Representative position.

Department:

Warranty Consumer Electronic

Reports To:

Report to Warranty Manager and Samsung Warranty Team

Position Purpose and Objectives

· Improve the overall customer experience after the warranty service.

· Promote survey participation.

· Prevent negative feedback by providing information, swift case escalation, and resolving complaints and issues.

Job Functions:

· Involved in all aspects of customer relations, working with warranty team and our client's product support team.

· Improve communication with customer, educate customer with product knowledge and conduct basic troubleshooting.

· Tracking and follow-up with the outbound shipped service ticket.

· Answers customer questions, providing requested information and documentation.

· Manages and keep good records by updating information and preparing daily report.

· Knowledge, communication skills, and abilities to learn required

· Basic user knowledge and troubleshooting for our client company's small appliance such as TV, monitor, projector, home theater, and vacuum.

· Must have a strong verbal and written communication skills.

· Must be able to establish and maintain a positive customer experience, even in stressful situations.

· Highly required for the time management and responsibility for achieving the target within deadline.

· Ability to multitask, navigating between computer screens while actively listening and entering customer information.

Qualifications:

· 1 year + experience with related field.

· College degree.

· Good computer skills (Excel, Word)

Plus:

· Experience with SAP or other ERP.