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IT Support - 1587830
Englewood Cliffs, NJ
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Job Description

PC Asset Management

  • PC Inventory Management
  • Returned PC Management
  • Loaner PC Management
  • PC Disposal/Audit support

PC Setup

  • Setup new/replacement/loaner PC
  • New PC Test before Implementation
  • PC Part upgrade/replacement
  • Shipping and receiving PCs
  • PC Test
  • Windows OS Migration
  • PC Imaging
  • Audit Support
  • Install/Configure Peripheral device driver
  • Transfer data to new storage


  • Support VDI related issues
  • Support HW/SW related issues
  • Support Printer/Scanner set up & other peripheral devices 
  • VDI Status monitoring
  • Support E-mail system related issues
  • Analyze issues
  • Rules & Policies

Helpdesk / Troubleshooting

  • Diagnosis, Troubleshooting, and Repair of PC H/W and S/W
  • Scan, Remove, and Check Virus with Anti-virus software
  • Troubleshoot PC Network Connectivity and Setting
  • Install, Configure and Troubleshoot Peripheral Device
  • Install, Update, Troubleshoot for Application and LG Intranet system on PC
  • Check Storage Device Status, Data Integrity and Recover data from failed Storage Device
  • Troubleshoot Security systems related issues
  • Support of PC and Storage Device for Legal/Audit purpose
  • Provide priority support and regular basis support for VIP
  • Local/Remote and VIP Case Service in Emergency
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