Employee Benefits Account Manager
Our client is a well-established insurance brokerage firm specializing in employee benefits. They provide exceptional service to clients and foster a collaborative work environment.
As an Employee Benefits Account Manager, you will be a key liaison between our clients and our internal teams. Your primary responsibility will be to manage complex employee benefits accounts, ensuring client satisfaction and retention.
Responsibilities
Client Relationship Management:
· Serve as the day-to-day contact for assigned employee benefits accounts.
· Understand client needs, objectives, and challenges.
· Provide proactive support and address inquiries promptly.
Account Maintenance:
· Coordinate renewals, open enrollments, and plan changes.
· Collaborate with carriers and vendors to ensure seamless service delivery.
· Monitor compliance with regulations and industry standards.
Problem Resolution:
· Address client concerns and resolve issues promptly.
· Advocate for clients within the organization.
Sales Support:
· Process applications, payments, and enrollments.
· Assist in proposal development and presentations.
Data Management:
· Maintain accurate records, reports, and documentation.
· Utilize agency management systems effectively.
Qualifications
· 3+ years of experience in insurance or benefits related field.
· Bachelor’s degree preferred.
· Excellent customer service, communication, and presentation skills.
· Proficient software experience, including strong Microsoft Excel skills.
· Willing to obtain Life & Health Insurance License.
Benefits
· Hybrid Schedule
· Health Insurance
· Paid Time Off
· 401k