Information Systems Coordinator

The Information Systems Coordinator (ISC) serves as a member of the Systems team and reports directly to the Chief Administrative Officer. The ISC is responsible for the following:

Data Management

·        Updates and maintains our client’s member database and all connecting systems information as directed.

·        Retrieves information from our client’s database at the request of staff members and the organization’s volunteers on time and with superior quality. Requests clarification when needed.

·        Organizes and processes all membership transactions in a timely and efficient manner. Initiates contact with internal staff for clarification.

·        Organizes and maintains paperwork files of membership transactions and orders.

·        Ensure organization’s information sharing policy is followed whenever member information is shared with vendors or via member requests.

·        Performs regular reporting duties including daily transaction reports,

·        Conducts regular quality control measures to ensure data is accurate and complete.

·        Contacts appropriate vendors for network or database issues when necessary.

·        Acts as a database champion, proactively reaching out to fellow departments to ensure relevant information is added to the database in a timely and consistent manner.

·        Creates and updates department database and software procedures as needed.

Hardware & Software Support:

·        Serves as Microsoft 365 lead for staff and volunteers by building infrastructure, assigning licenses, and training staff to use Microsoft tools to optimize performance and effectiveness.

·        Maintains accurate inventory of all hardware resources, orders and installs new hardware and software and technology applications to meet the organization’s needs and disposes of equipment according to best practices.

·        Acts as first point of contact for technology inquiries; escalating matters providers as necessary.

·        Conducts testing for new technology systems across the organization.

·        Contacts appropriate vendors for network, database, or software issues.

·        Serve as primary contact for assigned vendors as directed by the CAO.

Customer Service:

·        Provides superior customer service to all internal and external customers.

·        Assists members, staff and volunteers with website or other technology questions upon request.

·        Coordinates with vendors on operational tasks including hardware, software, and open database tickets.

·        Develops training materials and conducts end user training on technology systems and information security for staff and volunteers.

·        Completes continuing training as applicable to position. Completes other duties as assigned by the CAO, Governing Council, or Fraternity leadership team

Education & Experience:

·        A four-year degree or a two-year degree with experience in technology, information systems, or database management.

Technical Skills:

·        Previous database experience.

·        Experience with Office 365 administration.

·        Experience with database query and report writing preferred.

·        Willingness to learn software and solutions.

Qualifications & Requirements:

·        Exceptional attention to detail.

·        Excellent written and oral communication skills.

·        Excellent interpersonal skills, including an optimistic, flexible attitude.

·        Ability to work independently and remain motivated and deadline oriented.

·        Ability to juggle multiple tasks and priorities.

·        Prior experience with a membership organization is preferred.