Our client is a busy and growing wholesale company in the luxury home goods space, committed to providing top-quality products and exceptional service to our customers. They are seeking an experienced and organized individual to join our team and lead our efforts in maintaining and enhancing our customer relationships as a full-time Director of Customer Relations.

Key Responsibilities:

• Working directly with sales reps, retailers, and other customers
• Resolving customers’ issues and concerns
• Processing claims and returns
• Implementing partner programs
• Assisting in creating annual catalog and price list for digital and print publication
• Online marketing (email, social media, ads) for sales and promotions
• Updating and maintaining online stores
• Tracking samples inventory
• Assisting in processing purchase orders, invoices, and account receivables -Organizing warehouse sales-Attending out of town markets

Qualifications:

• Knowledge of Microsoft Office Suite
• Strong organizational skills and attention to detail
• Ability to work independently while following instructions
• Positive and pleasant attitude, contributing to a team-oriented environment
• Excellent communication skills
• Strong problem-solving abilities, with the ability to think critically and resolve customer issues effectively
• Some travel required

What We Offer:

Competitive pay based on experience (negotiable)

Health insurance and paid vacation available after 6 months of employment